Den Networks — Not ready to take action against complaint

Address:

A-69/1A, Ashok Nagar near Shukra Bazar Chowk, Shahdara, Delhi 110093

Hello

To whom may i concern i am the customer of den broadband connection my cust id is ch[protected] and i am facing this problem from a long time and i send about 7 8 mail to them but they are not responsive even their technician are very confused instead of solving the issue they start to manipulate things i send many mails to them regarding for speed connection after 2 3 mails about 10 days after they sent the technician for inspecting the problem and the technician is also agree the problem is genuine but at that time they dont have device which support 50 mbps internet speed they told me that they would came in 2 3 days to replace the old device but nothing happens after that i send 4 5 mails but no action has been taken from den broadband when my plan going to be expired in 6 of june they called me for recharge the plan and i discussed the problem to executive also he told me that your plan is inactive you have to recharge your plan when your plan get active the team will register your complaint even they dont care about the problem what is happeinng to the device they just care about the money recharge amount and that day i recharged the amount for hope that now they can take action against my complaint but i was wrong its has been third day the plan was not active and i recharged the amount but the amount is not shown in their account after all this # i called today cutomer care they told me that they dont no when your plan is going to be active may be its take 3 to 4 working days you can recharge the amount by paytm by this step your plan can be active from 2 min i am helpless and i have to do my office work and i do the another recharge for the plan now the plan get active but they charge me double for single plan and they are just avoid my mail for compalint of speed and they just fooled me for double recharge due to this i can't suspend their connection acc to them that amount is not refundable and that amount can be shifted to future plan for active this is not a solution if they want to earn money they solve their customers problem instead of manipulating them. Kindly find the screen shots for the all proof

Thanks & regards
Abhinav choudhary