Dewan Housing Finance Corporation [DHFL] — additional insurance done on loan to be cancelled

Address:

Bangalore, Karnataka, 560056

Dear DHFL Team,

I have taken a loan (Rs. 45 Lakhs) from DHFL Tumkur Branch and an additional amount of about 3 Lakhs 84 Thousand has been added as an insurance. While signing the sanction letter i had highlighted the same with SE (Sales Executive) of DHFL. He and his manager had informed me that the same shall be reduced to 1.5 lakhs after 3 month and based on that i had signed the sanction letter. Later he informed me to wait for 6 months and than 1 year as there was some internal problem going on in DHFL. Now he is not responding back in right manner and never lifts my call. Also i found that 2 seperate insurance are made in my name without informing me. I never received my insurance bond also from DHFL.

I enquired witht hem why didnt they call and confirm during insurance was made and their reply was so careless and said we dont do that. I've made many insurance (Health, Life and Vehicle) in each case either i get a phone verification or a e mail as a acknowledgement. In this case i was no where informed about this and they cheated me. i tried my level best to communicate with DHFL local team and the response is worst.

I've already paid 1 years EMI and the requesting you to please close DHFL Pramerica insurance keeping chola insurance active for loan security. If i wont get any positive response i'm planning to complaint in RBI and take it to consumer court. hope for a positive reply.

Regards
Keshav