Dewan Housing Finance Corporation [DHFL] — Complaint regarding Subsidy under PMAY CLSS

Address:

DHFL sector 2 noida

Hi, I took Home loan from DHFL branch ghaziabad in 2018. At that time they promised me that I will get home loan subsidy as this is my first house and I am eligible for this.
Next month, I fill the subsidy form and attach all relevant documents. They said that this will take hardly 3_4 months and if there is any issue then I need to submit more documents.
After few days I sent an email to enquire update on my application regarding Home loan subsidy, they said that I need to submit few more documents. I went ahead and submit all those documents.
Few months later, I again sent an email at that time their customer care executive (Dipak) replied that my claim has been uploaded at NHB website and they will contact me if they need any clarification.
In this way 2 years pass.
Now recently I rec'd an email from DHFL stating that I am not eligible for the home loan subsidy.
This is a shocking news for me as I took Home loan based on their faith and promise regarding Home loan subsidy.
I check government website, regarding their requirements for this subsidy and I am sure that I am eligible for this.
I have already submitted all my relevant documents.