[Resolved] Dewan Housing Finance Corporation [DHFL] — home loan closure
Vasai, Maharashtra, India
R.R. Fernandes on Feb 27, 2019
This finance company is pathetic and people would work there specially the face (Customer service) think it’s their fathers co and when u call them or visit their offices they will respond to you as if they are robots and for everything you ask them or say they will have only one ans which is (No sir, it is our company policy), i requested them to reduce my interest rate and was ready to pay the charges, however they responded they can’t do it, so then i requested foreclosure letter so that i can work with some other bank for which they said it will take 15 working days for which i questioned them and they said it is our policy and within these time will try to retain the customer for which i said i am the customer and i am visiting you personally and does not want to work with you and i am not sure how you will retain me as you are not ready to lower my interest rate wherein other banks are happily doing it for their customers with interest rate as low as 8.5-9% and you are charging me 11.5% which is way above and you expect your customer will not leave you.
So coming back to the foreclosure letter they i did receive the letter i mean i had to visit their office again after 15 days for which they charged 500 rs plus some additional charges and added it back to my loan amount when i was ready to pay cash which is again a kind of cheating customer by adding that amount to your loan rather then taking cash, today again i am in a situation and requested re-issueance of foreclosure letter as i failed to work with other bank when i initially had asked for the foreclosure letter, again i got a response saying it will take 15 days and we cannot re-issue it has to be a fresh request, seriously do you think in today’s world which is growing fast, digital and everything is available handy and you still want us to wait for 15 days for a paid service.
This is the only reason why dhfl is now seeing sunset with all this scams, there has to be an action taken against them.
My loan application no is loan application no 00841630.
My email is is [protected]@yahoo.co.in
Below is the request number and the response received from dhfl: with reference to your request for foreclosure and list of documents, we would like to inform you that we have already raised a request vide srdis02043675 and srdis02043680 on date 27/02/2019. Your request will be processed by 14/03/2019.
Complaint marked as Resolved Mar 31, 2019
[Feb 27, 2019] Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified SupportDewan Housing Finance Corporation [DHFL] Customer Care's response, Feb 28, 2019
We have forwarded your query to the concerned team. However, request you to share your mobile number to help us trace your issue and resolve it at the earliest.
Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.
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