[Resolved]  Dewan Housing Finance Corporation [DHFL] — home loan interest increased without informing

Address:

Mumbai City, Maharashtra

Dhfl agreed to keep my Home loan at 9.5% September 2014 right after Pradhan mantri aawas yojna announced... when I requested to switch my loan to a different bank. They made me to write a request letter stating the same as above. They promissed that their revised loan payments and interest rate will be communicated to my communication address which is the property address itself. They never did anything on my intrest rate rather hey increased it beyond 11. 5% without my consent. When confronted for the same nobody replied after repeated follow up. They said we have sent you the rejection of interest revision to your communication address. They purpously sent it to the address when I had applied for loan, where as they started sending all communication to the previous address about any increase in my interest rate. They never activated my ECS an they kept on sending their employee to collect check for payment. After several remainder nobody turn up to address the issue. 1 month back when I tried to access my account online I was able to see my details where as Dhfl kept on repeating that you couldn't receive any email because we never had your email I'd. Please help as its a huge sum they have charged me towards interest which should have gone towards my principal.
My current principal shows close to 177500 which should have been close to 13 lakhs. A huge amount of money being eaten without my knowledge. Today I filed an online complaint in consumer court. I will go all the possible way to drag to the civil court also.
Please advice how to proceed.