[Resolved]  Dewan Housing Finance Corporation [DHFL] — housing loan

Address:Thane, Maharashtra, 401105

Hi

This is wrt my home loan application number 01858397.

I had pre applied for home loan almost 6 months back. Once the property got finalised i was promised to get the loan in 7-10days time.

Now it's been almost 2 months that the executive has been asking for n number of documents which have been all submitted by me.

Saturday (21st july 2018) i was confirmed by the executive that you disbursement cheque is ready. Due some confusion in discussion done by the executive i failed to transfer the money in the bank for which i had honoured a cheque of minimum 6018/- rs. Was dishonoured within minutes i rectified the error and sorted the confusion.

Later the executive informed that the will been handed over to me after the processing fee is cleared. Which was done on monday (23rd july 2018).

Now while the online status of the loan application shows that the loan amount is fully disbursed. The executive is not handing over the loan disbursement cheque to me mentioning that there is some approval pending as the first cheque of 6018/- for processing fees was dishonoured.

As per the executive the approval is put up on monday and today being thursday the approval is not yet received. So he cannot hand over the cheque to us.

I have already the balance amount of 3461000/ to my bank against the property and on warning situation because i had to pay the loan balance by saturday (21st july).

The executive is never available for updates and i am under pressure of paying the balance amount by my bank.

This unnecessary delay is causing me and my family financial and mental trauma. Also this delay can lead to loss of the 3461000/- i have paid for the property. And the bank may also charge me with increased interest charges for the delay.

Please help me in this situation.
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Sep 3, 2018
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2018
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Verified Support
Aug 02, 2018
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Customer,

We understand that our team has connected with you & as addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
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    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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