Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — Information and update regarding loan tenure and rate of interest

pratibhasingh

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 00001826
Website:	[email protected]

I took house loan rs.1055260/- on 25th june for 20 years at 11.75 % pa. Variable. Since two years i am getting mail that rate of interest has reduced but installment will be the same. On 26th april, 2017 i approached your ameerpet, hyderabad branch to clarify about the same. The concerned lady asked me to pay rs.3738/-as service charge that now from next month onwards i will be charged 9.25% p. A. And it will be effective from next month onwards. Moreover, i will get a confirmation mail regarding the 5 years decrease in tenure as well as the current rate of interest applicable.

Pratibha singh

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Aug 5, 2017

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Ms. Pratibha Singh,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan a/c no. so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

Verified Support

Jul 03, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Ms. Pratibha Singh,

We would like to inform you that we are yet to receive your contact details. We request you to share the details with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you.

Regards,
DHFL Team

Verified Support

Jul 04, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Ms. Pratibha Singh,

Your complaint is o[censored]tmost importance to us. However as we've not received your details. Your complaint has been closed from our end.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

Nov 19, 2017

Updated by pratibhasingh I took house loan rs.1055260/- on 25th june for 20 years at 11.75 % pa. Variable. Since two years i am getting mail that rate of interest has reduced but installment will be the same. On 26th april, 2017 i approached your ameerpet, hyderabad branch to clarify about the same. The concerned lady asked me to pay rs.3738/-as service charge that now from next month onwards i will be charged 9.25% p. A. And it will be effective from next month onwards. Moreover, i will get a confirmation mail regarding the 5 years decrease in tenure as well as the current rate of interest applicable.But I could not get any further information from you. Pls. solve the same
email address - [protected]@yahoo.com

Pratibha singh