Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — interest rate increase in spite of rbi reducing lending rate

Ravikanth82

from Noida, Uttar Pradesh

Address:

Valance Block, Prestiage tech park, Kadabesana Halli, 560113

This is a fraud company and increase roi whenever they do fraud. They will never decrease automatically whenever rbi reduces the roi but keep on increasing the roi at there own will. Now again effective 1st april 2019 they increased 0.35% roi to make customers fools. The reason i received when i called them is, it was their internal policy which makes the increase. This is not the first time. Initially i have taken the lone for 8.75% and later it increased to 12.75% then i paid some money to get it reduced. Like this i have done it twice. Now again my roi has become 10.33% form 9% with in 1 year, where rbi has reduced 0.50% with in this year. Instead of my loan becoming 8.50% it is now 10.33% they will lend money to fraudsters and cannot able to recover them and starts exploiting the customers who are middle class like us and pays on time.
I only suggest new customers not to take money from this fraud company only to get exploited later.
I would like to know if any lawyer in this forum could help me in letting me know the process for filing a case in consumer forum.

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May 19, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear ‎Ravikanth,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

Verified Support

Apr 11, 2019

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear ‎‎‎Ravikanth,

We would like to inform you that we are yet to receive your contact details. Please share the same as it will help us get in touch with you at the earliest.

Regards,
DHFL Team

Verified Support

Apr 15, 2019

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear ‎‎‎‎‎‎Ravikanth,

Your query is o[censored]tmost importance to us. However as we have not received your contact details. Your concern has been closed from our end.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

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Comments

rsiva24

from Delhi, Delhi

Hi,

I was also facing the same issue and the ROI was revised 3 times in a span of 6 months since the loan inception. Really this is annoying and not getting any responses either from branch heads nor from the DHFL support([protected]@DHFL.com)

Please check and reduce the ROI as per the original contract.

Regards
Siva

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 5, 2019

Verified Support

Dear Siva,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 9, 2019

Verified Support

Dear ‎‎‎Siva,

We would like to inform you that we are yet to receive your contact details. Please share the same as it will help us get in touch with you at the earliest.

Regards,
DHFL Team

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 11, 2019

Verified Support

Dear Siva,

Your query is of utmost importance to us. However as we have not received your contact details. Your concern has been closed from our end.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team

Krishnan

from Bengaluru, Karnataka

Even I am facing the same issue, As you suggested I contacted your customer care mail id got reply as follows.

"We have noted your concerns regarding the rate of interest (ROI) on your loan account. In this regard, we state Non-Banking Financial Companies (NBFC) are registered with the Reserve Bank under Section 45 IA of the RBI Act, 1934. The Reserve Bank has not prescribed any specific interest rate that should be charged by NBFCs or “cumulative interest”. The interest rates charged by NBFCs are governed by the terms and conditions of the loan agreement entered into between the borrower and the NBFC. "

I still remember, while applying loan your executive told me that our interest rated are based on the RBI's interest percentage.

Please ask your employees to tell the truth to new customers clearly like "DHFL will decide the interest rate & will increase anytime when we need more funds without considering market conditions and customers loyalty on repayment " similar to what you mentioned in mail now. So that they go for some good ethical institutions.