Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — interest rate increasing continuously

Praveena Santhosh

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi,

We have home loan with DHFL and ours is a floating interest rate, we had interest rate of 9% in Mar 2017 and had tenure of around 40months, from then on multiple times the interest is just increasing like anything and now its 10.22% with tenure of 38 months. So in real just 2 months of tenure is reduced in 2 years.

I have seen that RBI has decreased the repo rates in the last 2 years and DHFL did not even decrease the interest rate once.

Its clearly visible that as the tenure is decreasing DHFL is increasing the interest rates and trying to keep the tenure same.

No use of the customer care, its the same response saying your's is floating interest rate and you have signed the consent.. Does this mean you can increase the interest every quarter even if there is decrease in the repo rate from RBI?

The customer care emails are just too technical to confuse the customers.

I am really scared now, will my loan be closed, with every quarter interest increasing.

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Jun 2, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Praveena,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

Apr 08, 2019

Updated by Praveena Santhosh Hi, our loan account number is 00001388, and we do have a top up loan as well. You would have my contact details updated in your system. I am the co-applicant and please call me, do not call my husband Santhosh, as he is already irritated with your bank... I have even sent email to customer support and i am not happy with the response. Hope to have a positive response from your end.

Verified Support

Apr 12, 2019

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear ‎Praveena,

We have forwarded your query to the concerned team. However, request you to share your email Id & mobile number to help us trace your issue and resolve it at the earliest.

Regards,
Team DHFL

Apr 12, 2019

Updated by Praveena Santhosh Hi,

My email address- [protected]@yahoo.co.in

Contact number - [protected]

Apr 15, 2019

Updated by Praveena Santhosh Hi,

Can I get an update.. I am not satisfied with your customer care response.

It just says that it's an agreement between borrower and the bank.. I have not agreed to pay amount as and when you wish to increase the interest rate, there should be a logic or a valid reason for you to increase, which I don't find. But even when there is decrease in the interest rate with RBI, your bank is not decreasing... please help me to decrease my interest rates...

Verified Support

Apr 16, 2019

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Praveena,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL

Apr 24, 2019

Updated by Praveena Santhosh You guys still do not have a response for my issue? Or if my query is still less than 72 hours for your team to respond... Such a irresponsible bank and will definitely not recommend to anyone.. not a customer friendly Bank...
Please help me in getting my interest rates reduced.

Thanks

Verified Support

May 02, 2019

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Praveena,

We understand that our team has connected with you & has addressed your concern. Kindly acknowledge the same.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

May 03, 2019

Updated by Praveena Santhosh Dear team,

I am not happy or satisfied with your resolution...I want your bank to reduce the interest rates for our loan account.. you can't raise the interest rates as per your wish and burden the customers..Hope I get a proper and satisfied resolution for this.

May 15, 2019

Updated by Praveena Santhosh Hello DHFL, where is the resolution, you take the details and give the same response that I received from your customer care... How did you guys assist me with... There is no customer service with your Bank... Only cheating. I even sent email to that CEO email address, no response... Then why should you have those details updated to escalate the issues...