[Resolved]  Dewan Housing Finance Corporation [DHFL] — issue with rate of interest

Address:

Hyderabad, Andhra Pradesh, 500088

We took home loan from dhfl for 10.75% rate of interest in 2008. That time we were told that it will be fixed for first 3 years and later will be converted into floating. However, it never changed and they haven't communicated anything afterwards. When i wrote an email to the customer care, they confirmed that it can be changed from 10.75% to 8.85% and asked to pay rs.3, 255 as conversion charge.

As suggested, we paid the same on 12th april, 2018 through a check and they confirmed that it can be changed effective from may emi. On 30th april, 2018 again they sent an email stating that it can't be changed as it's a fixed roi.

I strongly suspect their books of records and systems as we never signed on any document to change that from floating to fixed. Kindly advise to take this further.