Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — original property documents - damaged by dhfl

mlkumavat

from Mumbai, Maharashtra

Address:

400072

I had done full and final settlement of my home loan and was called to collect original documents 21 working days after the clearance of cheque.
When I went to collect the documents, I got shock of my life that the documents were destroyed by fire and they produced me defaced/torn/non legible set of documents.
They simply say that there was fire so documents were destroyed.
They did not bother to inform when the documents were lost. I dont know for how many other borrowers documents would have been lost.
When I tried to meet the Branch Head - he refused to meet.
NHB should take action against DHFL by cancelling their licence as home finance Company as DHFL is no more "fit and proper case"

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Jan 27, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

Dec 28, 2018

Updated by mlkumavat Dear DHFL,
Please don't try to be good on public platform.
I had already written to [protected]@dhfl.com. What action they had taken? Pls check at your end.
Who is responsible for damage of property papers? Do you have an answer?
I request NHB to take strict action against DHFL.

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Comments

Rksharma7

from Gurgaon, Haryana

Mkt rate is 8.35 but dhfl charging 10.97 my loan ac 688 sec 2 noida dhfl be advised to reduce it urgently to 8.35 and confirm same to my mb [protected].loan ac is at variables intt rate . If not reduced I will refer to RBI

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Dec 27, 2018

Verified Support

Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your email ID to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Jan 8, 2019

Verified Support

Dear Customer,

Our team is unable to trace your details from the given information. Request you to share e-mail ID & loan application number, as it will help us to connect with you soon.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL