Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — pathetic service by customer care executive

Sujit5511

from Ambad, Maharashtra

Address:

Pune, Maharashtra

I started my SIP plan BIMISTAKE before 1 year with DHFL.
now because of some problem i am unable to login my account due to user id block.
Now i was trying to get help with customer care office but after 3-4 times they transfer my call from one department to another they told me that we are helping only for loan account holder we are not here for SIP investors, they suggest me with very rough tone that go and visit to Dhfl office for your problem.
What a pathetic service you all are providing to your customer.i am very shameful for start my plan with Dhfl.
For deduct the plan you all are in front row, for start the plan you all are above front row, what going wrong for giving service to your customers.

Do need full DHFL.if you have any feelings for your customer..
Thank you.
Sujit Singh
[protected]
[protected]

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Sep 14, 2018

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Sujit,

We have forwarded your query to the concerned team. However, request you to share your email ID and loan account number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Verified Support

Aug 02, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Sujit,

Our team is unable to trace your details from the given information. Request you to share the loan application number & Email ID as it will help us to connect with you soon.

Regards,
DHFL Team