Dewan Housing Finance Corporation [DHFL] — Property docs not released after 8 months of loan closure

Address:

Calicut

Loan code : k0000978
Branch : dhfl calicut
Contact person : mr. Devan
Loan account holder : abdul azeez moideen

My mother mrs asia abdul azeez is the sister and official nominee of the account holder as my uncle is working abroad.

We have been asking dhfl, mr. Devan to settle and close the loan since 2018 and many times he postponed giving silly reasons and forcing us to pay emi. Finaly during october 2019, devan told us that the ots was approved for 11 lakh and told us to settle before 31st december 2019 but asked us to remit minimum 1 lakh on the same month as part of settlement so that ots will be valid till 31st december.

We have remitted rs1 lakh immediately and the balance 10 lakh deposited to dhfl account by 30th dec 2019. Devan confirmed the reciept of the fund and said he will process the same asap.

We have asked the property title docs and he said it will be released in a week time as it's in bangalore. We kept asking since then but no proper response but giving some silly reasons. We contacted mr. Mathew (Rm) and mr. Venkat reddy but no response yet. We kept asking for the docs since jan 1st and now the mid of september. Still we have not received our documents.

Attached is the payment slip and some computer screen shots