Dewan Housing Finance Corporation [DHFL] — providing incorrect information

 
1 Review
Jamshedpur, East Singhbhum District, Jharkhand, India
 Smriti Iyer on Apr 20, 2019
Dear sir,

We have finance the some amount from dhfl home loans of 8 lakhs on 2009 with the 7664 rs of emi per month. On 2017 we lost our job and had delayed in paying the emi in time. We requested from the last 5 yrs to provide us the account statement. But every time they make some excuse and do not provide. We have send mail to the senior person which they did not respond. We are very much pissed off with the behaviour of the team which they did not listen to the customer and respond very badly. Every time they give new information to us related to our loan and now they have advertised in newspaper for the auction of our house as we are defaulter where as we are paying continuously.

Very very poor and disgusting services and behaviour.

They do not know how to speak to a lady where as we have given them diwali gifts to all the ranchi branch seniors and asked them to provide us the complete account statement which they have not provided us till now.

I am very much ashamed and will never suggest any one to finance from dhfl. Their fake statements and commitments.

Complaint Status


[Apr 20, 2019] Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Updated by Smriti Iyer, Apr 20, 2019
very very bad impression after asking so many times for the Account statement they check in their system that how much balance we have to pay still they said that your balance is 6.3 lakhs. I want to ask you how come it is possible that even after paying for yrs still we have this much of amount balance.
If somebody is reading this mail kindly take an action and reply us with some good suggestions.
Verified Support
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 22, 2019
Dear ‎Smriti,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on[protected] or email us at [email protected]

Regards,
DHFL Team
Verified Support
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 25, 2019
Dear Smriti,

We would like to inform you that we are yet to receive your contact details. Please share the same as it will help us get in touch with you at the earliest.

Regards,
DHFL Team
Verified Support
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 30, 2019
Dear ‎‎‎‎‎‎‎‎‎‎‎‎Smriti,

Your query is of utmost importance to us. However as we have not received your contact details. Your concern has been closed from our end.

Alternatively, you may call us on[protected] or email us at [email protected]

Regards,
DHFL Team
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    Dewan Housing Finance Corporation [DHFL] - providing incorrect information