[Resolved]  Dewan Housing Finance Corporation [DHFL] — regarding ecs done against cancelled and not-disbursed loan - application no.: 01832410

Website:www.dhfl.com

I, rahul laxman khillare, would like to bring to your notice that my account has been debited for an amount of rs 6675 for the top up loan which i canceled before disbursement.
I had applied for top up loan in the month of may 2018 through mr. Vinit save sales executive dhfl, boisar branch. I was told that the loan process will be completed in around a month. I paid processing fees of 5900/- by cheque and 2800/- transferred to the account number provided by mr. Vinit save. I also give 8 cheques favouring dhfl. However, the loan process took too much of time. I waited till the month of july 2018.in the month of july 2018 i got a call from mr. Vinit save that some signs are left over and i need to come to office. But i was unable as i got a new job in rajasthan. The process was taking time and hence, i told mr. Vinit save to cancel the loan. I also talked to his senior on phone call and he said that the loan will be canceled.
However, the cheque for pre emi was deposited and widrawal was done. One more cheque for 6675/- was deposited in the month of august for emi. As there was not enough balance it bounced. I called mr. Vinit save and reported the same. He said that now onward it will not happen. But in this month i. E. September 2018 ecs has been activated for rs 6675/- and my account has been debited for same amount as emi against the loan which is canceled and not taken by me.
In the month of sept 2018 ecs for 6675/- was done from my account.in this month of october 2018 cheque for same amount is deposited again for same emi. I am unable to understand this working of dhfl. This is happening every month after frequent conversation with vinit save about cancelation of loan process.
Hence, it is my humble request that the process of loan should be stoped completely and ecs actvited should be deactivated from my account number. I also request to not to deposit the cheques given for emi (Cheque no 100162 to 100170) further i request to start the process for returning the amount of rs 6675/- debited from my account.

Application no.: 01832410
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Dec 2, 2018
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2018
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Rahul,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
Oct 11, 2018
Updated by RahulKhillare
My mobile no is [protected]
email id khillare.[protected]@gmail.com
Verified Support
Oct 31, 2018
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Rahul,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
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