[Resolved]  DHFL — Delay in loan process and very poor customer service

Address:

Hyderabad, Andhra Pradesh

One of the worst customer service.I applied for my loan four months back and there is no response from team.Iam planning to shift to other bank .

The manager in panjagutta branch is doing it intentionally to match his month end or quarter figures.

On ringing him several times he says that the documents are not complete.When i ask him earlier he says you have submitted all documents in time.

If i insist he says the documents which is missing so that it may take another week.

Finally i received an email saying that my loan is approved but waiting for some formalities.This was last month and nothing happened

I had to postpone my flight to newzealand three times after which i lost hopes on this dhfl left abroad.Now i think they will post pone my loan to next quarter.


Very poor customer service.When i phone him they say they are in a meeting.I curse them they will be left only with meeting and no customers in future before they realis that these meetings will be there if there are any customers