DHL Express India — awb[protected]

I am getting message from dhl to produce 2 kyc document inoder to get the customs clearance. I already uploaded my documents but rejected by saying that doc. Against mobile no. [protected] has rejected. I made this current address to get the item with out delay. (Computer land, a-20, noor complex mavoor road calicut-673004, kerala,). This is the first time i am purchasing an item from japan. My home address is differ than the current address (Anas. P. K, amina manzil, p. O muttachery, narikkuni, calicut -673585, kerala). I can only produce 2-kyc docs related to my home address. The current address computer land dont have any pan card, import export licence. We only have gst registration in the name of samad. P and partnership deed.
I also talked with the company in japan and they told me that, we have done arrangements here in dhl japan for redirection of the item to the new address, and also uploaded the same to [protected]@dhl.com. After a long waitings and calls, your people telling that you have to provide the invoice, please tel me how i get it from the seller. Is this my duty or the seller duty to produce the invoice while booking from japan.

Please guide me to rectify it