DHL Express India — delay in clearance of company laptop since march 2020

Address:

Cummins India Ltd, Pune

I have sent the asset-laptop belonging to cummins india from auckland in march 2020 (Initial airway bill no awb [protected] which was changed later by dhl to [protected]). (Due to my resignation from cummins india). I have been trying to obtain clearance of this laptop since march. However, inspite of providing all required documentation, the authorities are not releasing it. I have sent number of emails, but no one is responding. So, today i sent my cha to dhl customs clerance office in mumbai today, but the security did not allow him inside to meet the officers. He intended to meet the officers to understand the situation and know what could be done to clear it. I am really disappointed at the service provided by a world renowned company like dhl. I request you to look into this matter urgently and expedite the release of laptop which belongs to cummins india. Pl convey your response on [protected]@gmail.com