DHL Express India — incompetent and harassing kyc policy compared to other companies.

Address:

500084

This is regarding awb [protected] and the sheer amount of nusence you guys have put me through.

I have ordered multiple products from newegg india at the same time. And to my # luck this one item was going to get delivered by dhl express. I have received multiple calls from your offices in mumbai, chennai and bangalore asking me for kyc documents that i have submitted multiple times as suggested by you guys. But you guys keep rejecting because of the name mismatch. Despite me attaching a hand written and signed letter declaring that it’s me and the rental agreement on my wife’s name.

The # blew up the ceiling when you # sent me an email to submit a marriage certificate to prove that she is my wife. I mean you guys must be # crazy to be asking me something like that. You guys can go shove those products in you # incompitent # for all i care.

I’ve attached pictures of the other products that i’ve received from fedex without any hassle just based on the same documents that you # kept rejecting time and again. Clearly visible in the picture is the fedex parcel i’ve received with the same name and the same address in the same exact format as with your parcel. If they can be customer centric why can’t you # be too???

I’m gonna make it my life’s mission dedicating 30mins everyday to put you guys down posting screenshots of that preposterous email that you guys have sent me asking for my marriage certificate and other non-sense in the name of kyc on all the social media platforms possible and a hundred times as long as i am reminded of this idiocracy.