DHL Express India — KYC team not responding

Address:B-G03, EE Lab, Indian Institute of Technology Hyderabad, Kandi, Sangareddy, Hyderbad - 502284

I have been getting calls from KYC team asking for KYC documents for shipment [protected] where in they state that the address proof should carry the delivery address as in the shipment. I am in a government institute where the delivery address carries my building name and room number to which the kyc team asks for PAN card and aadhaar card. After severe arguments one (I have been getting several calls and every time from a different person) suggested to give a declaration on the institute letter head that the delivery address is a part of the institute. Which was uploaded on the link sent by DHL but I keep getting mail and sms saying that KYC documents uploaded are not correct and asking to upload correct documents (along with declaration IEC and GST certificates of the institute are uploaded). Monday the 28th Nov-22 I was told by customer care while contacting them that all documents are in place and accepted I don't have to worry. But I was still getting 2 to 3 sms and one mail a day reminding to upload correct documents. I called customer care again and got connected to someone in KYC team, this time I was told that the letter head does not contain the shipment address. After explaining that the institute has several buildings and one letterhead, so it can't carry my address (my address has additionally building/block name and room number to the same address as institute) on the letter head and that is the reason I had to provide the declaration. The sms and mail continues till today but unable to reach KYC team since then and parcel is not delivered yet.

Thirumurugan
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