DHL Express India Complaints & Reviews

My package [protected] from finland was suppose to be delivered long back. My parcel is of various small art prints which i ordered from a website. On my number two emails are attached both has my id verified and approved long back. I had uploaded my aadhar card in 2018. I put the same address on my package as it is on my id card. Just on what basis they have the right to reject my document! For more than two weeks through their constant messages,...

Email dated: sat[protected]:59

We have received a package bearing awb — [protected]. This contains trims (Labels, stickers and tags) which are to be used to a product which will be fully exported.

There is a custom duty of inr 527.94. However, there are several other charges including the unexplainable (We called the person who sent the email and customer service team, as per their suggestion) “9967-disbursement...

Awb [protected]

My shipement came from china to india on 26/12/2019 and from same day i doing 2 time follow up by call to dhl.. Even aftr submitting document of kyc on 27th they asked techical writeup and i sent within 30min on same day.. And then from 27th to till 5th january each day i called dhl and i get answer is within 24 to 48 hour my shipemnt will be clear and its submitted for clearance.. And aftr 48 hours when again...

Ref, no. Awb [protected].
I had received sms to upload my kyc in repect of above shipment, i had submitted documents which were rejected time and again due to some technical reasons. Ihave been trying to submit kyc afresh since last 4 days but not able to upload the documents as system shows approval pending. Today i had received a call at about 3.30pm for re-submission of the documents when i had informed that i am unable to upload...

I am unable to do KYC for an imported parcel because I have DND (Do Not Disturb) enabled on my mobile. So I am unable to login to upload the KYC documents.
This is crazy.

For almost every online transaction, one requires an OTP, and I have been getting OTP and other tracking messages from reputed companies with DND on.

Why can't DHL do the same?

I was asked to give someone else's number...

Hi,
This is regarding one of the shipments that is supposed to be delivered to my son on dec 17th and still stuck at your department due to kyc team irresponsibility and no responses. I have been trying and coordinating with your kyc team since, last 14th dec 2018 to get this sorted but in vain. I have uploaded the documents in the kyc site as well as sent the documents separately to kyc team ([protected]@dhl.com) as asked by the team...

Dhl india has a standard clearance charge of rs 500.00 + gst. However, they are making extra money in the name of bonded storage fees.
Dhl india states, if the package doesn't clear within 3 days of arrival, they charge addition rs 500 as storage fees.

We import through ups, fedex, aramex as well but none of them had additional warehousing charges in cases of delay.

Dhl india has very unfair method of...

Briefly, I had ordered for modeling tools from Cerart (Italy), with a total charge of 100 euros (inclusive of 35 euros shipping).
It was most dissatisfying to realize that I had to pay an additional 4000 INR as customs charge to the DHL courier at my doorstep. As suggested by the courier person, I did speak to the customer service agent, who mentioned that a customs charge is levied on all items except documents.
The issue...

Hello All,
My Name is Manoj Sharma & I am from Jaipur, Rajasthan.

In 2016 I took franchise in which I invested 15 lakhs as security deposit and I was supposed to get return in 2 years.
After this I took franchise on 20th jan 2016 and office gave me Agreement and asked me to open one office, after office got opened company provided me number of staffs who were suppose to develop franchisee for them under my supervision,...

Hello, I have booked a parcel from Pune (India) for Kenya on 5th May. Tracking ID: [protected] Parcel contained 8 SOLAR lamps and Total Invoice for the items were USD 96. But DHL charged more than USD 100 for customs clearance and other miscellaneous charges. These charges are infact more than value of items. I have received the DHL Invoice and Receipt today from Kenya customer so wanted to escalate this. There has been dirty...

Hi I just received my courier from dhl these are less than 5000 rupees in Indian currency and the company gave me import duty tax is 4720 /- I really don't understand why they charge me so heavy pls solve this case as soon as possible ..details below :- Company name :- DHL COURIER COMPANY DHL AIRWAY BILL NO. [protected] Recipt attached below...

DHL~Courier Limited 24-Hours Service.

Express
Address: No 8 / 128-132 Paga Towers, Near
Maheswari Cars, Kattoor Rd,
Pappanaickenpalayam, Coimbatore,
Tamil Nadu 641037
Telephone:~++91 [protected]

Dear Esteem Customer

Sherr-e Shannon Piercy.

Welcome to DHL EXPRESS...

I have sent documents in size 1 envelope weighing less than 500 grams from UK to India. I have been billed additionally rupees5458 for customs clearance, storage charges and conversion rate of 1 GBP to INR= 107.35 as of 14/April/2024. The rate is not this high.

Customs charges are only INR 1879 and you can do the rest caclulations that DHL is pocketing themselves.

Charges includes, Surcharges, Fees and warehouse storage costs for 1 day.

This means the DHL team can physically verify the Size 1 envelope which is stored in their own warehouse and take photographs as evidence but because they want to pocket as much money as possible.

I will never use this service again.

Totally waste of time and money.

The mail i received for refund from gst number - 33bcjpv8883l2zk (Dhl cargo movers and packers).
Person name - rakesh ([protected]), surendra swami ([protected]) these two people have done fraud with me along with the company.
Now they have blocked my number and today surendra swami has threatened to do bad to me if i ask for my refund and they will not process the refund.
Mr. Rakesh continues saying the fraud statement as he is not in office or he will not refund my money.
I have made the payment to mr. Sumer bhukar jhotda ([protected]), i have attached the screenshots of payment made

My shipment ([protected]) from UK to India is still not delivered since 8 days.
Still it is not cleared from Banglore. Daily they are asking so many additional requirements. It is only some documents and not any valued items.
Because o[censored]rgency we use DHL instead of ordinary post.
If I send it in ordinary post, it is supposed to be delivered before.

I havenot ordered anything but got a parcel from Xpress bees and get paid to them -749rs, the parcel came from kakapic fashion but I didn't get any source from where it has ordered so I claim to know the source and return it and get my refund

Sir
Imperior land mark devas, Plot no 72 . Devas
for Registration RS; 26500+ 15000 already transfer to Mr Brijesh Dubey Indore office account on 18.05.22 and 19.05.22 and following with Mr Swetha singh last one year but unable to know when registration will complete.
Money transfer to Mr Brijesh Dubey account no
State Bank of India
account no : [protected]
UTR NO[protected]
UTR NO[protected]
'

We imported a parcel from China. The supplier by mistake filed an incorrect invoice with DHL China. The Invoice included only the product price, but missed the courier cost.
DHL India filed the Bill of Entry with this incorrect amount.
Once we learnt of the mistake, we asked our chinese supplier to amend the invoice with courier cost included.
However, DHL Express India bluntly denied to amend the Bill of India. They can simply amend it using the article 149. However, they are denying to support.
Due to this, our IDPMS is open with incorrect amount. Please help push DHL to support and close this case

Dear Sir / Madam,

This is regarding my household transportation material . I was sending my stuff to my old parents from Faridabad (Haryana) to Kanpur (Up) . I got this company through website and which is DHL . Company gave me a quotation of Rs. 20, 000 before loading and once they have loaded the stuff they have changed the quotation to Rs. 33, 900, even i have paid that amount . They have loaded the household stuff on 30th June 2023 and i was promised stuff to be delivered within 2 days (2nd july ) but my stuff got delivered after 9 days (8th July 2023) . I have faced lot of harassment, they abused me in these 9 days, they were not answering my calls . I really faced hard time because of this delivery . Delivery also carried some important documents which was supposed to use for my Neice interview which she was failed to attend on Tuesday and she lost the job beacuse of that ( 4th july 2023) . Also my bed, dining table and sofas were to reinstalled in kanpur in 1st floor for which i paid already, they have left that stuff in ground floor with my old parents, we have hired movers and packers services again to take that to the first floor and i have paid good amount for that as well . I need to be compassionate for this harassment, time and money loss .

I had been sent a courier from Taylor & Francis USA 2 weeks back but as yet I have not yet received the same. The issue was that there was a small anomaly with the spelling in my AAdhar card and I had sent a declaration form in your website link provided for the same. But even after multiple submissions, my application got rejected and I am now really fed up with your tiresome process. What needs to be done for receiving the courier? else you can return back to the sender itself and I will ask them to send by another courier. I have not faced such an issue previously, the customer support is very poor and not helping me. I am an aged man 80 plus and do not wish to go for any legal proceedings. Please do the needful at the earliest.