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DHL Express India Complaints & Reviews

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Last updated Dec 22, 2023
Complaints 466
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DHL Express India Phone Numbers

Toll free
1800 111 345
84
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1800 200 1345
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14
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+91 22 6678 9000
30
28
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+91 22 2825 4387

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801 A, Silver Utopia, 8th Floor, Cardinal Gracias Road, Chakala, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India
400099

DHL Express India reviews & complaints page 2

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M
Muthu Selvam
from Chennai, Tamil Nadu
Nov 5, 2022
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General customer service- Chennai region

Address:Chennai

Probably the chennai region of DHL / DHL express is the worst I have experienced so far. They seem to have no training in handling customer complaints, They are very arrogant, rude and absolutely ' dont care'. Every complaint is received and replied back irresponsibily and forgotten and they call this customer service and they call themselves an international courirer!!!
NO ACTION, NO CORDINATION, NO FEED BACK!! AN INTERNATIONAL COURIER...
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Address:DHL Express Bangalore

Took old people for a ride, not once, but twice.
Shipped Items containing Shirts and some branded Non-Perishable Items like Murukku, Madras Mixture, Dhal Powder as Diwali Gift to our son in Spain.
First time Parcel sent on Sept 21 AW Bill no [protected] from Chennai.
This was not cleared by DHL Spain, Citing - Parcel weight 5.4 Kg. Will not go through Customs. If Weight is an issue, What was DHL India doing? They could...
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V
Vvictory
Sep 28, 2022
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Trying to cheat

Not complaining something new...My parcel has landed and now they are saying pincode is not same as mentioned in shipment...
It's my bad, that i didn't do proper research before ordering through DHl...
I am very sure they will now try to get more money in the name of warehouse and custom charges...If this happens, I am going to file a legal complaint aginst this company...There are enough proof with me that DHL is doing fraud...
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N
Narasimmhavarman Nagarajan S
Sep 27, 2022
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5952752971 awb

Dear Sir,

DHL servicce always amaze, unfortunately the AWB [protected] consigement reached 10th September 2022 to India, till nown now clearance goes very slow process. every day only one process which also we get update after 48 hours from team.

We have panlty from end cusotmer ( GE Reseach Lab Bangalore ) already every day huge on late delivery . We highly trust DHL to support the shipment but every day one...
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G
Ganpati Fastners
from Ludhiana, Punjab
Sep 15, 2022
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They not enter GST number on bill

Address:Focal Point, Ludhiana

We are a manufacturer exporter in ludhiana and we are sending regular international couriers through DHL courier near bus stand ludhiana. But every time they are not mention our GST number on bill. That is why we are not able to claim the GST claim and the whole GST amount DHL puts it in his pocket. May this is a fraud against government.

Please take a serioud action against DHL Ludhiana near bus stand office.

Thanks...
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R
Rukmini Sai Packaging company
Sep 12, 2022
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Airway bill no. 7651670541 - not cleared after 45 days also

Address:SAI PACKAGING COMPANY, BANGALORE

We have received consignment from Germany on above Airway bill no., they have raised query in tariff no. error in the invoice, we got it corrected from our supplier and submitted on 31/7/2022, as on date the consignment is not yet cleared, we have spoken to 35 times in customer care services, no proper info. We are not getting any DHL office staff's nos. No proper information about my consignment, we are fed-up on this DHL service. We need...
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J
jagadish kotur
Aug 25, 2022
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Consignment from USA through DHL express 4149116263

Person staying at US, sent some clothes, vitamins, splenda . Furnished all deatils like value weight invoice.KYC details were asked by dhl, When landed at Bangalore waiting for custom clr. dhl asked us to furnish declaration letter to deputy commissioner saying gift items and no payment involved fro here and form 7 duly filled.
inspite of all this giving dhl clearing agent did not convince customs with the letters and form 7.Asked...
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D
deepak249
Aug 8, 2022
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Incorrect billing

Address:delhi

Volumetric weight is calculated by multiplying the dimension of the box and then dividing (L*W*H / 5000).

When i measured the dimension of the box, it was completely different from the dimensions used for calculating the volumetric weight. I raised the issue with my account manager and billing department, but of them stated that the dimension taken by the DHL are correct. In fact I had provided the pictures of the box along...
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R
Ram Nageshwar Rao A
Aug 5, 2022
Aug 6, 2022
This thread was updated on Aug 6, 2022
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Customs charges collected is almost the price of the product being imported

Hello, I had ordered a winshield (the small piece of plexiglass over headlight) also known as a Visor from EBAY.COM
The item was shipped on 23-7-22 from Thailand and Landed in Bangalore 3 days later and was to be delivered to me in Hyderabad by 28-7-22. But it did not reach me. The tracking showed 'Clearence Event' at customs in Bangalore. On 5-8-22 I get a text message on phone that I have to customs duty.

Total Value...
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S
Sk Asad
Aug 5, 2022
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I'm complaining not delivered parcel

Please help me out of this trouble. I received mailed that my parcel will delivered within 18 business days by it has been more than one month now still not delivered. I mailed on the mail which I received the information by they even don't reply one of my mail. I received mail from this mail I'd (DHL.co.[protected]@outlook.com) . Even they don't give me my tracking number. I suffered a lot please help me to get my parcel it's very urgent for me....
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R
Rahul19992
Jul 27, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Shipping

Address:INDORE
Website:www.dhl.com

AWB:[protected]
A shipment sent to me by DHL from new zealand on 7th july is not delivered.

I was repeatedly asked for documents which I submitted, all of them.
I have written numerous mails.

The package is shuttling between AHMEDABAD and DELHI instead of moving to destination. It has been 20 days.

The amount paid for shipment is large, I don't expect so un-professional service...
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[protected]

Failing to meet timelines of delivery of a personal shipment from UK

I’ve had it up to my neck with the incompetence and fraudulent tendencies of DHL. This is the second time in a span of two months that they have harassed me because of internal system failures and have routinely delayed my packages by a minimum of 2 weeks. All these for personal parcels. They transfer packages from one place to...
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G
Geo07
from Chennai, Tamil Nadu
Jul 25, 2022
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No response of Shipment and Worst customer handling

Address:chennai

We had Shipment AWB [protected] which is china to India landed on 1st of July 22 in Bangalore Airport, After submitting all required documents they put shipment on Hold and no update from DHL for Hold . After calling customer care several time they said it's under custom officer approval and it continues for still 17th July 22, By 18th they said it's under amendment process and they didn't said reason for amendment .it continuous for 4 days...
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Address:Sabnis monarch, bs4 Caranzalem goa

Dear Sir/ Madam,
I am writing with regret to inform you of the unprofessional attitude and irresponsible handling of my request by one of your staff at the panjim office (Shop-4, Shankar Parvati Building Opp Education Dept, Governador Pestana, Road, Panjim, Goa, Panaji, Goa 403001)

The lady’s name is Ms Erum.
On the 15/7/22 I called Dhl/blue dart and spoke to Ms Erum who informed me to come to the office...
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M
moin14
Jul 14, 2022
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Unethical Behaviour and Harassment

Address:Delhi

I order silver Ring from Turkey, and DHL has to delivered it, 6 days ago I received email from DHL regarding KYC which I did, later received email for custom charges, which I inform them these charges seller has to pay as per my agreement with the seller or product has to send back to the seller. but DHL guys they are not listening me nor reponsing my email but sending me daily fresh email that I have to custom charges, if delay 5000 Rs will...
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P
pisaejayaprakash
from Chennai, Tamil Nadu
Jun 27, 2022
Jul 7, 2022
This thread was updated on Jul 7, 2022
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Deficiency in service. Inordinate delay in delivery

Address:Bangalore

We have placed an order for import of stud finder to locate electrical wiring inside walls to protect us from electrical shock while drilling for fixtures from HUIKOO LTD London on 10.6.22 costing £22.99 excluding shipping charges £19.29 from DHL EXPRESS.

The product was supposed to deiver on 20.6.22. by airmail, airway bill no.[protected].

The parcel had arrived on 14.6.22 while the delivery date to Chennai...
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S
Shammimultani
Jun 13, 2022
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For not get my shipment from last 40 days

I have a shipment from us to india on 3rd may but till now I didn’t get it . I am calling customer care to clear it but they were not responding .
Also, one of their employee betrayed 9000 thousand from my account by providing all my details and said that he will clear it as soon as possible. I complained this to dhl with all by debited money details but they didn’t take any action.
5 days ago, i called them to clear...
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Our package was stuck at Bangalore customs on April 8th, 2022. It is almost 2 months now and I have made all the required payments and sent the required documentation, but there is no movement at all in the package. We are doubtful if we are going to get the package back intact or not. We tried to reach the customs officials but there is no update. We shipped our package through a vendor (Omni Express Couriers), but we are don't see any movement...
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G
Globalcitizenstranslation RM
May 27, 2022
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Unreasonable duty/tax charged on my parcel: 2688034451

Address:Kolkata

Other Levy charges: I am not informed about other levy charges other than the Duty fee itself that the State Government could legally charge. In this case, the Duty fee is already charged additional to other levy charges. Why? - I think this is illegal and I should report to the nearest police station to bring this to their attention. Can you please confirm this?

PaymentDefermentRisk: These are charges to make use of DHL's...
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Awb-[protected] china to new delhi-dhl scammed us first on storage on customs issue.Then shipment had 33 Binoculars, out of which 17 were damaged, broken, double vision.No compensation yet.The escalation matrix is a joke..They are yet to give me any compensation . On a consignment of 751 usd shipment i paid 800 usd freight and duty. 60 percent shipment is damaged i.e 17 binoculars out of 33 received are damaged, when received. I lodged a complaint...
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