[Resolved]  DHL Express India — Package clearance harassment

My package [protected] from finland was suppose to be delivered long back. My parcel is of various small art prints which i ordered from a website. On my number two emails are attached both has my id verified and approved long back. I had uploaded my aadhar card in 2018. I put the same address on my package as it is on my id card. Just on what basis they have the right to reject my document! For more than two weeks through their constant messages, they harassed me and kept on rejecting my address. The clearance department of the company is of no use. They even sent me a copy at my house address asking me upload the verification documents. For days they kept on stretching to keep on rejecting and after numerous calls they finally are like okay we will approve. Then they kept on mailing me to give me some proof of payment. So i mailed them the proof. That was also not enough, they ask me fill the excel sheet. That excel sheet has no meaning but they just don't want to clear my package. Even after submitting they want me to sent the excel in pdf. They don't want to intentionally clear my package so they can't earn money by applying extra warehouse charges. Its not the first time they doing, last time also they kept my order and has to pay a lot. After reading a lot of customer reviews, i believe they are doing this with many customers. Not only this is a harassment to customers but the morale of the company is so pathetic. Holding on to small packages for these kind of reasons, this should be taken seriously & held responsible.