DHL Express India Complaints & Reviews

DHL is the worst service ever we can opt for.
Paid 1000$ for shipping house hold items and one UHD tv from US to INDIA.
Recieved COMPLETELY BROKEN TV and except from clothes all the house items were missing in another box.
Paid customs charges 8000/- and delivery charges 3000/- additionally
People who ever wants to send couriers internationally
DONOT DONOT DONOT OPT FOR DHL
FRAUD SERVICES
waybill...

Email dated: sat[protected]:59

We have received a package bearing awb — [protected]. This contains trims (Labels, stickers and tags) which are to be used to a product which will be fully exported.

There is a custom duty of inr 527.94. However, there are several other charges including the unexplainable (We called the person who sent the email and customer service team, as per their suggestion) “9967-disbursement...

Why does dhl not charge a extra covid charge and deliver the goods in time ?

why does your esteemed company resort to such unfair practices of generating warehouse charges unnecessarily and delaying urgent goods delivery to a customer ?

you have charged me rs 2595.92 as warehouse charges for no error on our part. Infact the delay in delivering the consignment is fully on dhl express india.

The...

Tracking number [protected]

You have received a courier from her majesty's passport office uk. From amrita kanda but the address that it shows on the courier is for british high commission delhi, and as i do not live at that address it is impossible for me to provide proof of residence, please can you let me know what other documents i can provide to clear customs, as i am a british citizen i can provide proof i'd id with my...

This is regarding waybill [protected]. I'm receiving a gift, kids toy, and value is less than rs5000 and i have not made any payment for the product, the company is sending this product as compliment and its value is way less than that of permissible gift amount.

According to foreign trade act, the government has exempted customs for gift items received and this doesn't include the shipping charges borne by sender and it allows...

I have sent the asset-laptop belonging to cummins india from auckland in march 2020 (Initial airway bill no awb [protected] which was changed later by dhl to [protected]). (Due to my resignation from cummins india). I have been trying to obtain clearance of this laptop since march. However, inspite of providing all required documentation, the authorities are not releasing it. I have sent number of emails, but no one is responding. So, today...

I ordered casio protrek watch from "discovery japan" on 01 july 2020 because that model of the watch was not available on any website. On 04 july, the watch was shipped from japan and on 05 july, it was delivered to dhl centre at delhi. I was contacted by dhl kyc on 07 july about address proof. I deposited my pan card image, aadhar card image. But, i was going to available at a relative's address at the time of delivery. I submitted a certificate...

Dear sir/madam,

Kindly look into this and can you please explain how come my price of the product and the customs duty are the same. Please look into this and do the needful. You are charging way too much for the customs.
The exact value of the item is rs. 4, 416 and customs is charging me with rs, 4, 538 why is the product price and the customs duty are the same. Please look into this and contact me as soon as possible...

As per Reserve bank of India norms we have to submit bill of entry to the bank from where payment is done after the shipment reaches India.Now in this case we have to get letter from customs department that the bill of entry cannot be filed as the material has been lost and no more liability is there of jjsales .As the matter is delayed our banker is following us.

You had sent us checklist to verify .please can you tell on...

Hi sir this is to inform you that i have studied online course and the education originl certificate is arriving from usa. The dhl asked for address proof..i submit the pg address proof the rent, receipt, electricity bill.. Everything is been rejected. They are asking to stamp on the receipt.. I ask pg owner but they dont have a stamp.. I am very worried my original certificate is with dhl.. If they will not give my certificate they will...

Would like to complain on the delay of process at every step with no clear information being shared with the customer which one is entitled for.

From the beginning once the parcel reached india, there was no clear email or instructions given (English all over the place to be precise in the email).
Not sure if this is done on purpose to delay things and charge customer for section 48 or other charges.
I have repeatedly...

I hema thourani, residing 702, valencia building, supreme palacio s no : 29/2 baner, pune 411045 has been sent courier containing medicine to usa to mrs. Amita mamtani 6524 kenneth ave lincolnwood, illinoi 60712 on[protected] bearing dhl awb no :[protected] from dhl office pune by paying courier charges for rs. 5398/- on june 3rd 2020 mrs. Amita has been received mail from (Alana. [protected]@dhl.com) informing that shipment is returning to origin...

I have sent a a pacel for personal usage of my sister through dhl express on 10 th of june from newzealand to india. I have given all the kyc documents also which are required. Still it has not been delivered and even one dhl clearance support agent name rajesh kushwaha is calling on my parents contact no. And asking for 20, 000 rs directly as a custom charges and clearance fees for parcel. Even they are threatning us that if this amount...

I booked my courier from new york to india. And the delivery date was 2 june. But i have not received my courier till date. I have paid 20, 000 inr for a courier worth 7000 inr only. Customer care service is also pathetic. They don't even know how to deal with the client. I have sent so many emails but still all wasted. Other services like upsc and upsbare much better than dhl. Dhl is only meant for looting people...
Worst companybr...

As i have been exchanging lot of emails with your customer care executives and not having any trust that my issue would be resolved, i have to resort to social media platform.

Below are the details:

16.06.2020:
I received a message from dhl express regarding import duty/taxes for packet that was ordered from australia the shipment contains items for personal use and the recipient is my mother i ordered...

Shipment on hold for 5 days even after we have cancelled and asked for return back. We cancelled on 12th june but no reply until now. Waybill number [protected]...

I need your help as in india dhl not listening to me even i have written to country head also
I have one packet of samples arrived from turkey with airway bill number [protected]
On 30th. May 2020 this packet was cleared from customs
But from them i contacting dhl by emails / tollfree numbers, no body is listening to me and only getting repose that we are in touch with our ground team
I know that covid is a problem...

Hi,

It is to bring to your kind notice that there is a shipment coming from usa to india with awb no: [protected]

Ours is an sez unit and there are no customs duties and taxes.

We have given a pre-alert to dhl on 10.03.2020 at 10.53 am by email informing that the shipment is meant for courier mode clearance without customs duties.
We were supposed to create the boe and share with dhl.br...

I am very much confused and frustrated with the kind of service dhl is providing to indian customers. My shipments with awb no [protected] and [protected] was to be delivered from shenzhen china to ghaziabad india.
All the items enclosed within were samples that were to be used for educational purposes.in case of awb no [protected] the cost of one item was just 2 $ that amounts to rs 144 in total on which dhl took 25.29 $ almost 12 times...

Awb [protected]

My shipement came from china to india on 26/12/2019 and from same day i doing 2 time follow up by call to dhl.. Even aftr submitting document of kyc on 27th they asked techical writeup and i sent within 30min on same day.. And then from 27th to till 5th january each day i called dhl and i get answer is within 24 to 48 hour my shipemnt will be clear and its submitted for clearance.. And aftr 48 hours when again...