DHL Express India Complaints & Reviews

My sending no is CY[protected]DE. In internet it shows that delivery hasCY[protected]DE been made already but I am failed to get the parcel. If it is delivered to Shree Sati Pharma
Shivam complex
Bhalotia market
Gandhi park, Gorakhpur
Pin 273001, I would like to know at least the recipient’s name, phone and address.India. I sent parcel from Heidelberg, Germany on 7-9-2020.

Thank you for your kind attention!
Sender’s no: CY[protected]DE

The parcel sent to Germany on 28th Oct has not been delivered yet.

On Nov 5th, they wanted 110 euros as tax from the consignee and my brother consignee refused to pay the taxes hence the parcel not delivered yet.
DHL express is liable to pax taxes if any, as we paid the Rs 9500 and all item's prices were declared correctly. The parcel included 3 t shirts, a sweater and 2 packets of nuts - all price tag intact.

DHL Express -Ekdalia centre, next to UCO bank, Gariahat, Kolkata -19

On 28th Oct - 1st contact regarding details of materials and weight, they took it and gave the bill. AWB number[protected]
Then they rang us up asking if they could repack it and we said OK.Then we received another bill after repacking. AWB[protected]
The declaration and price is with them, we don't have a copy.We noticed now that in the 2nd bill, the declared value for customs is 3450 rupees while originally we declared the correct value around 18000/- rupees approx.

DHL express Kolkata is not assisting/helping to resolve the issue, We are not sure if original declaration was manipulated during repacking /new airway bill number.Kindly assist in resolving the issue.

Dear sir,
DHL Shipment AWB no: [protected]

with the reference form above shipment AWB number we booked shipment at DHL Poland, Warsaw on 19-oct-2020, my relative from Poland Warsaw Mr.Krzysztof Galoss, mob num-+[protected], he sent us gift product like Toy, mattress, Sope, phone .etc.

1)As we attached all document invoice, shipment document.
then on 27 oct -20, from DHL email to us for invoice they want so per their requirement we sent them invoice 29-Oct-20.

2) After this on 2 Nov -20 From DHL Express email to us us inside the package electronic toy Drone restricted in customs they can not
clear in courier.

3)DHL representative at poland ask for while shipping the parcel from poland to india, as well removed few items too while cross checking / verifying items like (sanitizer, and perfume )from DHL representative at poland branch which is prohibited to courier and now the consignment /parcel is reached at Bombay custom and they are saying that “ I have to appoint CHA for custom clearance’’ as there is a clearance issue arising due to clearance of one of the electrical toy !!

4) If it is prohibited then the same has to be informed to us at Poland itself from DHL team, we are normal consumer we don't have any information about restricted product, its not for any sale this is gift purpose and we don't have idea about CHA agent and all

5) Many time we have call and request to at DHL Express regarding same, but they not proper assist and just give same answered appoint CHA, ..! We're just ordinary people so we don't know the customs clearance (CHA) and we don't have any business.

6) DHL teams responsibility to clear the consignment and drop the same at our doorstep.. because we charged at DHL Poland PLN 4129 ( RS.80575.29) with insurance, the fault DHL Poland they not inform to us If DHL poland had informed my relatives at the time of booking, we would not have sent electronic toy.

7) Now because of this mistake our 2 boxes are not clearing We told them to talk in All Poland but Mumbai DHL executive Ms Swarada Ghone Clearance Support Agent. is not ready for that and she sends us a notice that you will have extra charge for this if we are not appoint CHA .

8) They threatens me that if we are late, we will be charged more for this, else shipment will abandon in customs. if we not appoint our own CHA to clear in cargo.

9) Now what should we do in such a situation, Poland DHL also not responding to us proper, If such a well-known company (DHL )does such a thing to a customer, it will happen to the common man who has no knowledge of customs clearances.

please do the needful in this sir

we have attached all the document which we received from DHL.

Thanks,
Hitesh patel
+91-[protected]
Nupur patel (DOF Hitesh patel )
+91-[protected]

I have asked my friend to courier my used laptop from Netherlands to India because I couldn't travel back to Netherlands due to this crisis. While sending the package the entire documentation was done by the DHL representative and he declared the value of an used laptop as 600 euros.

My friend was not told about the huge sum which would be charged in the name of customs duty.
On Wednesday a clearance support agent contacted me and asked me to update the address even he didn't inform me about the customs duty.

On Friday night I received a mail stating that I had to pay 48000/- . First I contacted the customer care and they asked me to mail to customer care which was of no use. They keep asking me to pay 48000/- for an used laptop just because it was declared by the representative as 600 euros.

Being a student I can't afford the money right now and it was not completely my fault either. it's the duty of the representatives of DHL to provide all necessary information to their customers. I am even ready to prove that it's an used laptop but they are not ready to listen. I am aware about the customs charges but asking me to pay an insane amount is definitely disappointing.

Awb no [protected] .dhl wash there hands to get the packet clear from customs . if they do not have such experience why they too parcel at first place . i am ready to pay nominal Customs hire agent ( cha ) and what ever custom duty on my packet . but still dhl is not helping out .
they are asking me to hire cha .

This is with regards to a gift that I have received from a friend from Singapore .

I was not expecting the gift and had no idea of the same. Started receiving messages from DHL to complete KYC. SInce I was not aware of the background, thought this to be one of the marketing gimmicks. After checking around, realized that one friend from S'pore had sent the gift and thereby submitted the KYC docs online. Whatever docs submitted were not accepted by DHL and this was delayed - this is in spite of the fact that had given .

After 10 days they have cleared the consignment and to delivery the same they are charging me ~INR 1500, of which customs duty is only ~INR 230 and the balance are all charges by DHL in the form of Bonded storage and Payment deferment risk and GST on the same.

This is clearly extortion of money from the consumer.

the clear breakup of hte invoice is as under:
Custom duty: INR 55
Other levy / charges (+ surcharge): 176.44
Payment deferment risk: INR 550
Bonded storage: INR 500
GST on payment deferment risk and bonded storage: 189

Total: INR 1, 470

the customer service guy - Tyson - that i spoke to was also not at all courteous. I repeatedly told him that I am ready to pay the customs duty but why are the other charges being charged to me. He kept explaining that customs duty ahve to be paid. I told him that customs duty is not a problem, I am ready to pay INR 230 towards customs, but why should i pay the rest and his answer was if you have an issue pls send an email to customer care. apparently they are customer service and therefore they dont care!

I notice there are several similar complains against DHL on this forum. We seek help from forum to ban the company or report the company to the appropriate authroity. Common public cannot be taken on a ride for malpractices adopted by companies like this.

Regards,
Nikita

My brother in law send a laptop (worth 20000 INR, 4.5kg) from Australia to India he already pay 10000 INR for transportation charge but dhl say to pay another 20330 INR for custom clearance .. actually while my brother in law send package they said customs clearance is not too much than transportation charge .. airlines ticket charge is only 65000INR from Australia to india ...they are get too much of money for just delivery a 4.5kg laptop

Hello There,

I work for an MNC and I got a gift card from my business owner. Because that could be only used on their country sites so I made them send some toys for my new born baby. Those were some around cost of 10k in rupees which included the insurance with delivery charge. Now my complaint is : Because these are non-customable things but still I got a call and was told by DHL representative that I need to pay 8.5k as a custom duty charge to make my parcel cleared and delivered to me.
I asked because its just a pack of my individual use and should not the custom charges applied on it because whenever I used different mailing service then I had not faced such a bad experience. Because these toys has some feelings attached so i am raising this issue as a complaint to you for why i need to pay more because it's already been insured and should have been delivered to me as I had paid the delivery charges. I am completely dissatisfied with the service and kindly let me know that how can i get my parcel delivered to me because I was told by their rep - its upto you that you can forget your parcel or pay 8.5k. I will never ever use these DHL services for any of my future use.
Another interesting thing that when I requested to send me the document - the one i received that had 7.5k as custom duty. I believe that DHL is making their customer fool and not willing to deliver the product. I am not sure if they want to sell it somewhere else or what. Please help.

Thank you,

Dear Sir/madam

Kindly note that from 5 days we are continoues follow up for the parcel for the subject shipment ...After 5 days they inform me it should be cleared in cargo document ..So we submitted transfer document as the mail received from the BOM.csa mail id..After that from your customer care are teaching me the clearance to take the time and not taking the responsibility of my parcel ...The name Mr.Mahesh nareker / ANIL DEMALLO/Priyanka patil told me to do clearance yourself ...AND ALSO GIVEN THE RUDE REPLY ...

This is the way there are treating the customer and giving the answer which is nonsense...

We need our parcel anyhow which is very urgent...

Dear Sir / Madam
This is regarding tracking no
AWB Number: [protected]/68037585
Its been three months and I did not get my parcel.
Cost of the shipment was 15, 000 India Rs and we had submitted all the bills.
All the items are for personal use still 21, 000 duty was charged which is unfair.
I had asked DHL about the detailed report explaining how such huge amount of discount is charged.
But I did not get any email regarding that.
The Customer executive Ruchita BOM13 who had called me has very rude behaviour.
She starts screaming and yelling at me when I ask her anything politely.
Its been three months and I did not get my parcel nor I got the message why incorrect duty is charged.
If my query is not solved the I will have to take legal help.
I will also show the recorded voice message which shows rude behaviour of DHL customer care.
Sandhya [protected] [protected]

DHL is holding my package and their KYC website requires the mobile number to be taken off DND list to make an account and upload KYC docs.

This is ridiculous.Every other website sends me an OTP when I am on the DND list, why can't they?

There is no other way to create an account and their support people tell me to "use someone else's number" which is fraud.

Recently I shipped a parcel using a retail outlet of DHL Express in Mumbai. This concern should be taken up by DHL express for all their outlets so I don't think it's needed to specify the center.

In these times of Covid-19 we all are required to maintain social distancing and when it comes to shops and offices the concerned official or shopkeeper is expected to moderate the situation and ensure safe social distancing in their office.

At this DHL Express center which itself was hardly 10x10 feet, at the counter the official allowed all in queue outside people to enter inside while I was not yet done and at a time they allowed 5 people in a small place. See the photo, you can see 3 people plus I am the fourth and there was one behind me.
So 5 people were standing in a crammed place.
DHL must ensure that they strictly follow the covid-19 guidelines of temperature check, social distancing and only one person at the counter at a time, no matter what.

My package from my husband in the us arrived in india on aug 12th, i have been on call with dhl almost every single day since 12th aug. They were very poor in providing an update and guiding the customer through the clearing process. My shipment had mostly eatables and few other items like innerwear/sunglasses&few kitchen accessories. One of the item being a meat product (Which is restricted in india) my husband dint know this at the time of shipping, however the re-packing of all the items was done by the dhl agent itself and didn't mention anything about the restrictions of certain items in india. After so many requests and writing emails, my shipment has not been cleared by customs and dhl has done nothing about this. This is huge financial loss for us as the total cost is $600 (Items+shipping cost). Just because of one item my package is not cleared and sent to ds location. Nobody from dhl has got back to me about this.
If only dhl had told us about the restricted items we wouldn't have gone through this emotional stress and the financial loss. I would like to have dhl refund the amount that we have lost please

Dhl express is not delivering at time, doing late, taking so much time, about 15 days, and the staffs are also telling lies that it will come today but it not come and again we are calling they are telling tomorrow, tomorrow but not delivering, and also sending lie email.

My package [protected] from finland was suppose to be delivered long back. My parcel is of various small art prints which i ordered from a website. On my number two emails are attached both has my id verified and approved long back. I had uploaded my aadhar card in 2018. I put the same address on my package as it is on my id card. Just on what basis they have the right to reject my document! For more than two weeks through their constant messages, they harassed me and kept on rejecting my address. The clearance department of the company is of no use. They even sent me a copy at my house address asking me upload the verification documents. For days they kept on stretching to keep on rejecting and after numerous calls they finally are like okay we will approve. Then they kept on mailing me to give me some proof of payment. So i mailed them the proof. That was also not enough, they ask me fill the excel sheet. That excel sheet has no meaning but they just don't want to clear my package. Even after submitting they want me to sent the excel in pdf. They don't want to intentionally clear my package so they can't earn money by applying extra warehouse charges. Its not the first time they doing, last time also they kept my order and has to pay a lot. After reading a lot of customer reviews, i believe they are doing this with many customers. Not only this is a harassment to customers but the morale of the company is so pathetic. Holding on to small packages for these kind of reasons, this should be taken seriously & held responsible. Now they want me to pay rs 4830 in the name of import charges? Is this much charges applied for a package which is not even 1kg and contains art print not even actual art, just a piece of paper. Is this even fair?

My friend send a courier as a surprise gift to my new office address. I have uploaded my office I'd card as address proof.. They rejected it by telling the receiver address is not exactly matching.. They are not even telling an alternative solution to get the parcel delivered.. Very bad customer service.. We are living in a world of solutions for each an everything.. Am afraid if my parcel gets lost.. It is not in safe hands

My friend send a courier to my new office address.. I have providedy employee ID card with address mentioned, they rejected it by telling the receiver address is not exactly matching.. They not even considering a solution.. Very bad customer service.. Am afraid if my parcel gets lost.. Its in unsafe hands

IGST Paid against AWB No.[protected], dated 30/7/2019 & AWB [protected] is not uploaded / updated in GST Portal. Complaint sent to Sr.Vice President and Vice President. Received a reply from Mr. Sunil Mishra that our complaint forwarded to Finance team long ago. After that there is no reply / response to our mails.

DHL is the worst service ever we can opt for.
Paid 1000$ for shipping house hold items and one UHD tv from US to INDIA.
Recieved COMPLETELY BROKEN TV and except from clothes all the house items were missing in another box.
Paid customs charges 8000/- and delivery charges 3000/- additionally
People who ever wants to send couriers internationally
DONOT DONOT DONOT OPT FOR DHL
FRAUD SERVICES
waybill nums:
[protected]
[protected]

Why does dhl not charge a extra covid charge and deliver the goods in time ?

why does your esteemed company resort to such unfair practices of generating warehouse charges unnecessarily and delaying urgent goods delivery to a customer ?

you have charged me rs 2595.92 as warehouse charges for no error on our part. Infact the delay in delivering the consignment is fully on dhl express india.

The awb is [protected] dated 26 june 2020.And the invoice number is bom789926 dated 14 july 2020.