DHL Express India — Shipment not delivered - waybill[protected]

Address:

DHL Express -Ekdalia centre,next to UCO bank,Gariahat ,Kolkata -19

The parcel sent to Germany on 28th Oct has not been delivered yet.

On Nov 5th, they wanted 110 euros as tax from the consignee and my brother consignee refused to pay the taxes hence the parcel not delivered yet.
DHL express is liable to pax taxes if any, as we paid the Rs 9500 and all item's prices were declared correctly. The parcel included 3 t shirts, a sweater and 2 packets of nuts - all price tag intact.

DHL Express -Ekdalia centre, next to UCO bank, Gariahat, Kolkata -19

On 28th Oct - 1st contact regarding details of materials and weight, they took it and gave the bill. AWB number[protected]
Then they rang us up asking if they could repack it and we said OK.Then we received another bill after repacking. AWB[protected]
The declaration and price is with them, we don't have a copy.We noticed now that in the 2nd bill, the declared value for customs is 3450 rupees while originally we declared the correct value around 18000/- rupees approx.

DHL express Kolkata is not assisting/helping to resolve the issue, We are not sure if original declaration was manipulated during repacking /new airway bill number.Kindly assist in resolving the issue.