DHL — Wrong commitment of services

Address:	110016
Website:	www.dhl.co.in/en.html

Hi I am from delhi and I am facing problem with DHL's services. I scheduled a pickup last sunday, 25/10/2015(For Delhi-Oman) and the staff communicated me to deliver the shipment in 3-4 days. Yesterday, 27/10/2015 when I called at your number and asked them for Waybill no. they just told me that it isn't generated yet we'll communicate the waybill no. to you. Again after not getting response from your side. I made a call today morning at 10:30 AM and the staff was sleeping and asking office isn't opened yet. It's been 4 days(28/10/2015) and i don't have tracking of my shipment yet. Really very disappointing. I would suggest no one to use their services. They are very unprofessional whether they charge too much for their services. Their pickup guy came for pickup and packed the shipment tearing the tape from his mouth. He was not having even the required accessories. Its better to use Fedex rather than using DHL as they also charge almost same for this and they deliver it in 3-4 days. I used it last 2 times but it was my bad day so that I used DHL this time.