Samsung India Electronics Pvt Ltd — Dead CAMERA IN 3 MONTHS

Address:

Gurgaon, Haryana

Samsung Support Center,

This is utterly disgusting way of communication from service staff of such big multinational.
Seek early intervention by senior Execs. to intervene and check the faults in this model of camera sold in India. The said piece sold gave trouble from the day 1 of purchase and harassed by your call center team throughout.
Here are the brief issues:
• Camera’s data transmission doesn’t work since day 1 of purchase. Acknowledged by your service Exec.
• Zoom guide not working
• No photography possible
• Battery discharges fast (1hr of running). This from day -1
There could be other faults which I did not check and buying the best product available in India by Samsung has so many problems is matter of great concern.
________________________________________________________________________________...⇄
From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, July 16, 2013 9:01 PM
Subject: Re: RE: RE: New GALAXY EK-100 NOT WORKING

Dear Customer

Greetings of the day!

Firstly, we would like to thank you for taking time in writing to us.

With reference to our mail and our telephonic conversation it is confirmed that the camera would be repaired as we are offering you only repair warranty and if in case you face any inconvenience in the product performance then you can contact on the same channel for further assistance.

Thanking and assuring you for best services always.

Warm Regards,

Surya Prakash
Customer Satisfaction Team - Support. India
Contact Numbers:[protected] or [protected]

________________________________________________________________________________...⇄
Given the details of faults in such a short time (Please refer earlier mails) I AM NOT INTERESTED IN RECEIVING A REPAIRED CAMERA.
Would like to know if a replacement (NEW) piece being given at an earlier date.
Regards,
Joydeep

________________________________________________________________________________...⇄
Dear Customer,

Greetings of the Day!

We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product

We sincerely regret the inconvenience caused to you. With reference to your mail, we would like to inform you that your complaint is pending for part. However, the order has already placed for it your complaint is pending for part. However, the order has already placed for it and it will be available within 3-4 days. Therefore, we request you to kindly wait for above mentioned time in order to resolve the issue. In case if there is any further delay please feel free to contact us.


Thanking and assuring you for best services always.

Warm Regards,
Shraddha
Customer Satisfaction Team - Support.India
Contact Numbers
[protected] or[protected]
________________________________________________________________________________...⇄
Dear Deepti,
Sorry to mention even after pronounced discussions, I was pushed to the service center in sector – 12 to deposit the Camera. Let me mention for which I had to spent 6-7hours on Saturday.
1) Your office in sector 31 is only a service office and don’t have any facility to accept or repair Galaxy Cameras.
2) Mr. Rakesh Puniya could only suggest me to visit your service center based in Sector – 12. He didn’t even bother to accept & only provided the address of service center.
3) The service center situated in extreme corner was of no benefit as the camera was taken from me only to be intimated for a report in short period.
Would like to know time by when this piece would be replaced with a new one which works.
Regards,
Joydeep
________________________________________________________________________________...⇄
Dear Customer,

Greetings from Samsung ! We apologize for the inconvenience you are facing with your Samsung product.

With reference to your email and telephonic conversation, we would like to request you to visit to our service center so that our engineers can diagnose the issue and provide proper resolution.

The address details are mentioned below:

Service Center :Samsung India Electronics Ltd. Gurgaon
Address :Sco-35, Sector-31,Huda Mkt, Gurgaon
Contact No :[protected] / 4038582
Contact Person :Rakesh Puniya
Timings :9:30 AM ~ 6:30 PM

We look forward to your support for allowing us to assist you in resolving your concerns.

Warm Regards,
Deepti Bhadola
Customer Satisfaction Team - Support. India
Contact Numbers:[protected] or[protected]

________________________________________________________________________________...⇄
Dear Sir,
My newly bought EK-100 Camera is not working at all with the Zoom lens getting locked and subsequently it is DEAD now.
Since the beginning, I am facing problems with the said and much hyped camera. From the first day it did not respond to data card (SIM) and after much perusing with the service provider (Vodafone) and Samsung I was asked to visit the service center for any suggestion / issues.
Now, the CAMERA is dead and nothing is working including the ZOOM function. Once replacing the battery display asks to speak to customer care. Repeated complaints been lodged with your customer care / centers.
There are other issues like Battery getting drained, NO head phone etc been repeatedly informed to the dealer at AMBIENCE MALL SAMSUNG STORE
Request is to please get in touch with me @ +[protected] and arrange to replace the said CAMER with a new one.
Regards,
Joydeep
(+[protected]