Dineout — Regarding stuck payment got success after 3 days.

Hello, i have went to my bar headquaters noida on 14 oct and made payment through dineout via upi...for 2 times paying through upi it got stuck on google pay and there was failed status on the dineout pay.and i have to made payment becoz without that i wont be allowed exit.then i made payment through debit card mode on dineout...and now yesterday those both payments got success on google pay..i have contacted customer care no of dineout but that lady said i cant do anything...i cant track order id o[censored]pi ..provide me dineout id..how will i provide her dineout order is there status was fail...and she is saying if it got failed you will get refund...please provide me genuine reply...please take action into this matter...i have attached both the upi transactions screenshot that got stuck that day..but now it is showing success..and also attaching debit card mode payment which got success..please help