[Resolved]  DishTV — Dish TV provider DEACTIVATED SERVICES UNDER "102" though I have Annual Recharge of 3291/-

I am a Senior Citizen aged 75 yrs & due to this Pandemic situation, I had Recharged my Dish TV's BHARAT COMBO PACK on on 15/9/2020 for ₹ 109/-.Again on 16/9/2020, I Recharged it with ₹ 287/-. Both these Recharges were done thru Amazon Pay.₹ 287/- BHARAT COMBO PACK was VALID till 30/10/2020.
Due to this Pandemic Situation, my Niece, who's also a Senior Citizen, aged 62 yrs.contacted DISH TV CUSTOMER CARE (CCE), on phone number [protected] @ around 15.03 hrs & after discussing with him about the Annual Cost of BHARAT COMBO PACK along with the ANNUAL SUBSCRIBTION OF 4 CHANNELS :- ZEE, SONY, STAR & COLORS, amounting to ₹ 3291/-made the said payment thru her GPay. By the time she completed her from her mobile, the said CCE, UPDATED my uAcount & told me that, according to my this ANNUAL RECHARGE FOR 1YEAR, IF ANY SERVICING TO MY SET-TOP BOX will be done FREE OF COST. A s also MY ANNUAL RECHARGE PLAN WILL NOW EXPIRE ON 27/11/2021 incl.of one month free Subscription of my Bharat Combo Pack. I did question him that my current BHARAT COMBO PACK is expiring on 30/10/2020 so, DO I NEED TO GIVE A CALL TO YOUR CC FOR ACTIVATING MY ANNUAL BHARAT COMBO PACK? His REPLYwas "NO"! AS SOON AS YOUR PREVIOUS PLAN EXPIRES, YOUR NEWLY RECHARGED PACK FOR₹ 3291/- WILL BE ACTIVATED.
Three days prior to the expiry of previous BHARAT COMBO PACK, I WAS CONTINUOUSLY BEING GIVEN FLASH MESSAGES ON MY TV SCREEN THAT"YOUR ACCOUNT BALANCE IS LOW, RECHARGE YOUR ACCOUNT TO AVOID UNINTERRUPTED SERVICES."so that time onwards i.e 27/10/2020, I & MY NIECE CALLED DISH TV CC & EVERY TIME WE WERE TOLD THAT UNTIL & UNLESS YOUR PREVIOUS PLAN DOES NOT EXPIRE ( i.e upto 30/10/2020), WE ARE UNABLE TO GIVE YOU THE DETAILS OF YOUR UPDATED ANNUAL PACK. On 30/10/2020 you can contact us. AS PER MY TELEPHONIC CONVERSATION TO DISH TV CCE ON 17/9/2020, I WAS UNDER THE IMPRESSION, RATHER, I WAS SURE THAT ON 30/10/2020, MY ANNUAL RECHARGE WILL BE AUTOMATICALLY ACTIVATED, BUT ALAS, ON THE NIGHTOF 30/10/2020 @ AROUND 23.04 HRS, MY DISH TV SERVICES WERE TERMINATED WITH A " DISPLAY OF 102."
IMMEDIATELY ON 30/10/2020, I TRIED ALL DISH TV's ALL TOLL FREE NUMBERS, CC NUMBERS. I COULD HEAR THEIR PHONE RINGING. AFTER 5-6 RINGS, MY CALL USED TO GET DISCONNECTED FROM DISH TV SERVICE PROVIDER. IN THE BEGINNING THEY WERE DISCONNECTING MY CALLS BUT, SINCE I KEPT CALLING, EVENTUALLY, THEY BLOCKED MY RMN.DUE TO WHICH, I WAS UNABLE TO FORWARD SMS ALSO.
[protected]@ AROUND 23.04 HRS, MY NIECE MADE A CALL ON DISH TV CC NUMBER - [protected]. SHE WAS TOLD TO FIRSTLY MAKE A RECHARGE OF ₹ 287/- IN ORDER TO TALK TO DISH TV CCE. TILL THEN THEY WON'T ATTEND/ANSWER OUR CALLS. MY NIECE WAS ALSO TOLD THAT OUR ACCOUNT HAS BEEN DEACTIVATED FOR THE REASON - 102. AFTER MY NIECE's QUESTION TO CCE, "AS TO WHY & WITH WHAT RIGHTS, THEY "BLOCKED MY RMN", THEY "UNBLOCKED" MY RMN & ONCE AGAIN, I TOO STARTED CALLING DISH TV CC.

HERE, I WOULD LIKE TO BRING TO YOUR NOTICE THAT, THEN ONWARDS, EVERY TIME A NEW CUSTOMER CARE EXECUTIVE (CCE) WOULD ATTAIN MY CALL BUT... THERE WAS ONE THING COMMON IN ALL OF THEM. "1STLY RECHARGE & ACTIVATE YOUR ACCOUNT & ALSO, THERE's NO ANNUAL RECHARGE DONE BY YOU." & THEY DISCONNECTED MY CALLS.

IT WAS A HIGH TIME FOR US ESPECIALLY DURING THIS PANDEMIC SITUATION. My Niece is an CERVICAL+LUMBAR SPONDILYTIS PATIENT. SHE'S ALSO NOT ONLY AN OSTHOARTHRITIC BUT TWO YEARS BACK SHE HAD "STROKE". ABOVE ALL, SHE HAD DONE THIS ANNUAL RECHARGE FROM HER "PENSION ACCOUNT.", so then SHE HAS "RAISED DISPUTE" WITH GPay also.

My Niece managed to get the CONTACT DETAILS OF DISH TV NODAL OFFICER. SHE CROSS-CHECKED IT ON GOOGLE SEARCH ENGINE & WE TRIED THAT LAND-LINE NUMBER - [protected] BUT...THAT NUMBER ALSO KEPT ON RINGING & OUR CALLS WERE UNATTENDED. By this time, my Niece firmly decided to hire-&-fire these DISH TV CCE in LEGAL LANGUAGE ( SHE'S A LAW STUDENT AS WELL HAS COMPLETED HER "HUMAN RIGHTS PARA-LEGAL CERTIFICATE COURSE). AS SOON AS SHE STARTED TALKING TO THESE DISH TV CCE's IN THE LANGUAGE THEY UNDERSTAND, MANY OF THEM THEN ADMITTED THAT, WE OUR ACCOUNT SHOWS THAT WE HAVE DONE AN ANNUAL RECHARGE OF ₹ 3291/- BUT, DUE TO COVID-19, THEY ALL ARE DOING "WORK FROM HOME" & DUE TO THIS THEY ARE UNABLE TO SEE OUR DETAILED ACCOUNT STATUS.

THEY ADVISED ME TO FORWARD AN "EMAIL" TO DISH TV & ALSO ASSURED THAT, AS SOON AS MY EMAIL REACHES TO THEM THEN, WITHIN 15 MINUTES, MY ACCOUNT WILL BE ACTIVATED., & EACH TIME THEY PROVIDED ME WITHA WRONG EMAIL ID & I GOT THE STATUS OF EMAIL AS "FAILED". " SERVER FAILURE" etc. etc. Finally on TUESDAY, 03/11/2020, ONE OF DISH TV CCE, MR. PRAKASH (as identified/introduced by himself), I GOT DISH TV EMAIL. ID. MY NIECE, CROSS VERIFIED IT ON GOOGLE & FINALLY, I SUCCEEDED IN SENDING/FORWARDING MY EMAIL TO DISH TV.

LAST SATURDAY, 30/10/2020 @ AROUND 23.03 HRS TILL DATE, MY SERVICES ARE "DEACTIVATED" & ABOVE ALL ON WEDNESDAY, 04/11/2020 @ AROUND 17.03, ONE OF YOUR CCE - Ms HEMANI HAD CALLED ME & QUESTIONED ME THAT "HAVE I TRANSFERRED MY ANNUAL RECHARGED AMOUNT OF ₹ 3291/- TO SOME OTHER ACCOUNT? I WAS "SHOCKED". BY THE GRACE OF GOD, I DIDN'T GET AN HEART-ATTACK. TILL THE TIME, SHE ASKED ME THIS "SILLY QUESTION", I NEVER EVER THOUGHT THAT SUCH THING (TRANSFERRING ONE's ANNUAL RECHARGETO SOME OTHER "UNKNOWN" ACCOUNT CAN TAKE PLACE.). A "RAPID FIRE" QUESTIONER TOOK PLACE BETWEEN ME & HEMANI & SHE WAS MUM. SHE TOLD ME THAT SHE WILL VERIFY MY ACCOUNT & CALL ME AFTER FIFTEEN MINUTES. IT SEEMS HER FIFTEEN MINUTES ARE NOT YET OVER.

ACCORDINGLY I HAVE MENTIONED THIS HEMANI's CONVERSATION IN MY "REMINDER" TO DISH TV.

TODAY, IT's ONE FULL WEEK, MY DISH TV SERVICE PROVIDER HAS DENIED ME OF MY RIGHTS THAT TOO WHEN THEY HAVE OUR ₹ 3291/- WITH WHICH THEY HAVE MADE A "SCAM" WITH TWO SENIOR CITIZENS AS WELL AS " GOOD SAMARITANS!" ESPECIALLY DURING THIS PANDEMIC SITUATION WHEN THERE ARE NO OTHER MEANS OF ENTERTAINMENT TO SENIOR CITIZENS, ESPECIALLY ME.

I, HEREBY "PRAY" THAT JUSTICE BE DONE TO ME.& I BE ABLE TO WATCH MY FAVOURITE PROGRAMS, ESPCIALLY DURING THIS HIGH TIME PANDEMIC SITUATION.

WITH REGARDS,

Shashikant Khopkar.