DMRC — wallet stolen but they didnt write the complainy

i,

My name is Priya Agarwal. I was exiting from new Delhi metro station at 10:00 pm on 5th June 2015 as I had to catch a train. While swiping my card at exit gate, one lady pounced over me. I shouted at her and moved. When at climbed the stairs somebody said my bag's zip was open. I asked someone where is the control room as I knew I kept wallet in that pocket n I didnt leave it open. When I asked the officer that did u find any wallet. The officer said that now you won't be able to find the wallet. Somebody must have taken it. I came out of the control room and again gave a thought that there are cameras all around so there must be a footage of it. They might be able to reach to that lady. U again asked the officer and requested him to look for the footage and take necessary action. All went for a toss. He was not ready to listen anything. He said that this is just a small thing. While I called one of my friend for help, another officer came telling that they found the wallet. Cash and few cards were missing. Showed me the footage as well. Felt helpless seeing the footage of the lady who did it. No respond from their side. What sort of law and order we have. God will definitely punish her for deeds but there is a big question mark on law and order.