Domino's Pizza — Delay in Pizza delivery[1 hr 30 min].Very poor service by store[PAI Layout-Bangalore]

Address:

Bangalore, Karnataka

This is related to order number:217.Invoice number:DPI66268/14-15/69480. I am a regular customer of Domino's Pizza and usually order Pizza from Pai Layout store-Bangalore. Address of the store: "Shop No:2 &3, Ground Floor, Arden Fair, Pai Layout, Near Tin Factory, Bangalore-16" I places the order at 9:30pm on 21st Nov-2014. As usual store informed that the pizza will be delivered after 1 hr. They don't have enough staff to deliver. So as usual 30 min delivery is a myth in this store. Pizza boy delivered the pizza at 10:30 pm .But he forget to deliver the coke which I ordered. He informed that he will deliver the coke in 10 min. I waited for 30 minutes more, called up the store at least 4 times. The pizza guy made me to wait for 30 min . I was waiting for the complete order after 1 hr 30 min. My pizza became stale and cold. I have earlier also order from the same store. Every time they will come up with excuse that they have shortage of delivery boys, sometimes they say the delivery guys bike broke down etc etc. The store usually takes long time to deliver and never within 30 minutes.Very poor service. I guess even the other customers also have faced these issues. I hope the service can be improved Thanks Anirban