| Address: New Delhi, Delhi |
It was a very bad expierience for me on 04nov, when i tried calling dominos to place an order, I CALLED MY REGULAR PH NO.WHICH I USE TO ORDER EARLIER, THE PERSON SANDEEP TOLD ME THAT I'LL HAVE TO CALL DIFFERENT PH NO, HE GAVE ME A WRONG NO.I CALLED AGAIN THE SAME NO.I GOT THE CORRECT NO.I CALLED DWARKA MOR OUTLET, & THAT EXECUTIVE WAS NOT READY TO UNDERSTAND THE ADDRESS, I TOLD HIM THAT THE PIZZA HAS BEEN DELIVERED EARLIER TO SAME ADDRESS, HE THEN HANDED OVER THE PH TO THE DELIVERY BOY, FOR 5 MIN HE KEPT ON TRYING TO UNDERSTAND THE ADDRESS & WITHOUT EVEN UNDERSTANDING HE TOLD THAT "WE DONT DELIVER THERE".I TOLD HIM THAT DELIVERY HAS BEEN MADE EARLIER, BUT HE DIDNT CARE FOR THAT, I ASKED TO PUT THROUGH THE MANAGER, HE(MANAGER) COULD HARDLY UNDERSTAND THE ENGLISH, & NOT READY TO ACCEPT THAT PIZZA WAS DELIVERED EARLIER AS WELL, IF THERE IS A POLICY THEN WHY IT IS NOT FOLLOWED EVERYTIME, I TOLD HIM THAT WE ARE HUNGRY & IT WAS ONLY FOR DOMINOS WE WERE WAITING.THROUGH HIS ACCENT I COULD SENSE OUT THAT HE WAS MAKING FUN OF ME.I HAVE SEEN THAT WHEN THING STARTS ESTABLISHING IN INDIA, IT IS INDIANS WHO BRING THE DOWNFALL, I CAN GAURANTEE IF IT HAPPENING TO ME, ITS HAPPENING TO OTHER PEOPLE AS WELL.& DOMINOS WILL HAVE TO PAY FOR IT SOMEDAY & THEN DOMINOS WILL SUDDENLY TRY TO TURN THINGS UPSIDE DOWN.I KNOW THE WAY RAKESH FROM OUTLET WAS SOUNDING, HE WAS CONFIDENT THAT CONSUMER CANT DO ANYTHING TO COMPLAIN & NOTHING WOULD CHANGE.Sir/madam please take care if possible, it was an insult for me in front of my family.I then ordered from pizza hut & they deliverd within 30 min.i gave 30-40 rs every time to delivery boy he delivered from dominos, but they dont deserve that.
Aug 14, 2020
Complaint marked as Resolved
Domino's Pizza customer support has been notified about the posted complaint.