Domino's Pizza — missed delivery item and no refund after many calls | |||
Have ordered couple of pizzas and desert items from domino's couple of days before. Delivery boy missed to deliver pepsi and cake from the ordered menu, its unfortunate i haven't noticed it during delivery as well as i had to rush up into something. Once i realized, i made call to delivery boy and he cuts the call and tried to call local store and no body picked up. Called customer care atleast 5x times to explain this issue and resolve it. But they were simply saying "i'll connect to local store and you explain it". This is really not good service. Ok. Atleast i waited to connect to local store and after 2 mins call gets disconnected every time i call customer support and they connect. Will all frustration i thought of leaving the followup and escalate it later to some level. Hence, i wanted to share this feedback with all of you in this forum. @dominos - please ensure that your customer support team working to fulfill customer needs else there is no point to have such support team or contact methods. Was this information helpful? | |||
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Domino's Pizza customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hi,
On 24th Feb, I tried ordering Dominoz pizza which was cancelled. The payment was made through paytm, however I have still not received that amount back in my wallet. Amount paid was 347. The phone number is [protected] and the Email I'd is poulomi.[protected]@gmail.com.
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On 24th Feb, I tried ordering Dominoz pizza which was cancelled. The payment was made through paytm, however I have still not received that amount back in my wallet. Amount paid was 347. The phone number is [protected] and the Email I'd is poulomi.[protected]@gmail.com.
poulomi shachi's reply, Mar 1, 2019
Screenshot from my paytm recent transactions.
My name is Kuldeep joshi, my concern about tasteless pizza at your sec 12 vasundhra, gaziabad branch. And branch manager said to me " what can I do in this matter" so kindly look into this matter carefully and seriously.
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No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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Employee name : Venkatesh and his license plate is mentioned above. Such behaviour and attitude must be condemned.