Dot Cabs — Cab was not allocated even after the scheduled time.

Address:

Hyderabad, Andhra Pradesh

I have missed up an important meeting today. I have booked a muv from neredmet x road to secbad (Boiguda) dated 12 july from dot cabs official website at 11.52 am for pick of 6:30 pm from my residence. I received a confirmation with message of my reference number with mesg saying cab shall details shall be allotted 20mints prior departure. I havent received any call or mesg till 6:25pm. I called up to customer care 24242424.. Was attended by agent. First a gent.. Said sir, v have technical problem we cannot view ur details. Den i called at 6:30 an agent mr. Krishna. Received the call.. I told him i was schduled to depart at 6;30 and i havent received any mesg or call of driver or driver details yet... I said i want to speak to supervisor. Mr. Ahmed.. He said the same reason there was some techncal problem so cab is not allotted. He promised me that i shall receive the cab by 7 pm. And i waited till 6;55pm wondering i havent received details of cab. I called up again to customer service and asked the agent to directly connect me to mgr on duty inturn she forwarded to ms. Anumpa (Team lead). She heard whole story and said that sir am sorry.. Due eveng ramazan fasting we could allot you the cab. And she was apologetic. And a i learnt from that cab has not been allotted to me yet at 7;05pm But my question is y cant dot. Cabs give me a call atleast 1 hour before my schdle so i can fix another cab company. 1. When i book a cab at 6-7 hours prior... Y am given confirmation..2. Y issue a reference number. 3. Y they promise that driver details shall be sent 20 mints prior 4. Y are agents saying there is some technical issues. 5. Y did the team leader misguided me that cab shall be alloted. 6. Y is the second team leader saying that its fasting time etc to cover-up. I am really upset.. When the said promise is not fullfilled. Had any agent called me atleast at 5 pm i could have made alternative arrangments. I shall never recommend or suggest anyone to utilize dot cabs. Am sorry to say that you guys arent professional enough.