Dream11 Fantasy — double standard responses when app crashes before deadlines

Address:

560024

I too appreciate your double standard response in this matter. See the highlighted responses and what do you mean by contact in 48 hours see when first mail is sent.

What is difference if there is 2 matches at same time taking one match photo than video.

Instance 1 of your double standard response

Kiran y
I’ve checked this with our technical team and can confirm that there was no issue with our systems for the match that you’re referring to.

In the future, if you come across any such situations, you need to contact us within 48 hours and send us a video clip that displays the error and the match name too. Doing so will help us investigate the issue and assist you accordingly.

Priyabrat

We realize there was an issue which was later fixed we request you to kill the app and try checking once again, the issue has been resolved.

Feel free to contact us in case of any query.
Regards,
Priyabrat

Instance 2 of your double standard response

This is second time i am facing same issue and response when i reported issue for first time person says screen shot and now when screen shot sent and dream 11 says video.. Rather this changing fantasy platform helps..

Nikil p (Dream11 help)
Aug 5, 14:12 ist
Hey krishna,

Thanks for writing to us.

I understand your disappointment, however, there was no intermittent issue with the app reported during that match.

Hence if this an issue your side specifically, we would require all the necessary screenshots of the issue to reproduce it our side to investigate into it.

I appreciate your understanding in this matter.
Regards,
Nikil

From: dream11
Sent: monday, august 26, 2019 5:44 pm
To: krishna kara
Subject: re: #929836

#- please type your reply above this line -#
Kiran y (Dream11 help)
Aug 26, 17:43 ist
Hey,

Thanks for writing back to us.

I’ve checked this with our technical team and can confirm that there was no issue with our systems for the match that you’re referring to.

In the future, if you come across any such situations, you need to contact us within 48 hours and send us a video clip that displays the error and the match name too. Doing so will help us investigate the issue and assist you accordingly.

I appreciate your understanding in this matter.
Regards,
Kiran

Krishna chaitanya k
Aug 26, 10:12 ist
Fyi due to this i couldn’t update ind vs wi match and kabaddi matches after lineups.

Kabaddi i have won as there were no many changes and cricket i have lost due to surprises and is this the fairplay in dream11 when app crashes kill and relaunch if so how many time i did more than thrice.

Please process the refund for the money invested in this match and cancel the leagues.

Regards,
Krishna

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Priyabrat p (Dream11 help)
Aug 24, 00:50 ist
Hey,

Thanks for writing to us.

We realize there was an issue which was later fixed we request you to kill the app and try checking once again, the issue has been resolved.

Feel free to contact us in case of any query.
Regards,
Priyabrat

Krishna chaitanya k
Aug 22, 19:49 ist
Not logging in and app crashed

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