DTDC — Case# 00200067 || Consignment # V22362142 || Undelivered

Address:

Mumbai City, Maharashtra

I am sure this mail won’t affect your team a bit; still I am bound to mention few ticks below: 1. Pathetic customer service from you guys. a. It took Customer Service 5 days to reply back to an irated customer for a mail marked ‘IMPORTANT’. b. Unprofessional way of handling a query. c. No phone call from you guys even after asking so. d. Unavailability of Customer Service on phone. [The phone wasn’t picked for 10+ times] 2. Even more pathetic experience with respect to courrier delivery (Sent: 11:30 AM, 30th march, 2015 & Received: 5:00 P.M, 4th April, 2015). It took your organization a whopping 5 business days to handle the parcel post: a. Constant reminders; b. Uncountable One to one interaction with the local representative; c. Numerous Calls[protected];[protected];[protected];[protected];[protected];[protected];[pr...⇄ d. Charging INR 595 for a delayed service; and e. Fake and faulty promises. i. The local representative promised of delivery surety the next day on 30th March. (This never happened even after paying INR 595) ii. The local representative mentioned that we do not have any other service apart from dtdc plus. (I can however find other services too.) iii. The local representative promised the delivery surety again on 2nd April. iv. It was this date when the delivery did happen, probably because I refused to leave the office until I have written surety regarding delivery. The local representative thus promised me to mark me in an escalation mail ([protected]@ymail.com) which never happened on 4th April. It was an unimportant item that was part of the package. Had it been a crucial stuff (Say a medicine); I reckon, patient at the other end would have died waiting for dtdc plus service to respond and behave likely in above mentioned pointers. 3. There is a service Notify Me in your website which shouts of dropping a text message post courrier delivery. – I haven’t received any text message. 4. I was even asked to pick the courier manually from Faizabad Franchise on 4th April. Is this what I paid for? Now, since there doesn’t seem to be any difference in DTDC PLUS and any other postal / courrier delivery and the service has been comparatively troublesome, kindly let me know the way to get my money reimbursed. I want the entire money reimbursed (595 INR) in any form ASAP. Kindly do the needful with no delay this time at least. Devesh Awasthi