DTDC Courier & Cargo — against dtdc, karmanghat, hyderabad collecting outlet- for cheating--consignment no. h09465679, booked on 31st july, 2018reg.

Address:	Rangareddy, Andhra Pradesh, 500079
Website:	dtdc.com

To,

1. The Department of Consumer Affairs,
Krishi Bhawan, New Delhi-110001
Email: [protected]@gov.in, [protected]@nic.in,
schkrmp.[protected]@gmai.com

2. The Consumer Complaints Redressal Council (India),
Great Western Building, 130-132,
Shahid Bhagat Singh Road, Opp: Lion Gate,
Next to Cama Hall, Mumbai-400 023.
Email: consumer.[protected]@cfbp.org &
Healthcare.[protected]@cfbp.org.

3. Indian Consumer Complaints Forum,
https://www.consumercomplaints.in

4. The Deccan Chronical,
In “Speak Out” Column.

Respected Sir,

I am a practicing Advocate in and around Hyderabad Courts, having 18 years standing. I regularly book consignments on behalf of my clients in Karmanghat Collecting point. As part of my profession I, on behalf of my client P.Anjiah Goud, have booked a consignment addressed to P.Amarnath Goud, Yemnampet Village, Ghatkesar Mandal, Medhcal District-501301 (Photo of Consignment enclosed) on 31st July, 2018. The Address which I have given is perfectly correct which also has pin cone No. I have also given mobile contact number [protected].

Unfortunately, the above consignment was not served by the delivery boy to the addressee. The delivery boy is so negligent that he did not even attempt to call the above given mobile number. Ultimately the consignment was returned to the office where it was booked with endorsement “Wrong/Incorrect Address” in the 3rd week of August, 2018. Infact, my client went personally and verified about the genuinity of the address and he clarified that the address was correct and the Mobile number is also correct. My client sent number of letters to the same address through Indian registered post and they are successfully delivered.

I immediately contact the person Mrs. Annapurna ([protected]) who booked the consignment and complained to her in the last week of Aug, 2018 . She immediately called the above number of addressee i.e. [protected]. The Addresse P.Amarnath Goud told that he do not wish to take the consignment and would like to refuse the same. Basing on the telephone talk, she rounded off the earlier endorsement and entered fresh endorsement “Refused to take Delivery”.

Later, when I sat before my laptop to draft the complaint, I took the copy of the tracking report. Surprisingly, I found that the status of tracking report was noted as “Successfully Delivered”. I do not how it will be served when the original consignment (cover) is with me.

By the above acts, it is crystal clear that the delivery boy is cunning in nature. He played fraud and cheating upon me, the consignor. The delivery boys of the DTDC are quoting the endorsements as per their whishes. I have paid Rs.80/- for the consignment. Inspite of taking the charges, the DTDC Courier are negligent in their duties.

The DTDC is indirectly encouraging the delivery boys with an intention to deliver consignments more than the limit, so that they can earn more money and make more business. They have no interest and responsibility on the profession and are only interested in money making.

The website of DTDC has given Customer care numbers in Hyderabad[protected],[protected] and also Head Office at Bangalore[protected]. I have even tried to contact Malakpet Incharge Mr. Babu Rao ([protected]). But not even one number is connecting and not even one person is lifting the phone numbers. Having vexed with the attitude of the DTDC, I am constrained to give this complaint to your goodself.

I, therefore, request your goodself to take action against the DTDC Courier so that this fraud and cheating will not happen to other gullible persons and take steps to return my amount of Rs. 80/- and grant me damages and misc. expenses and oblige.

Yours sincerely,

Sd/-

P.Ravinder, Advocate,
Jillelguda, Hyderabad.

Copy to:

1. The DTDC Courier, Plot Nos. 6-1,
Ratna Cooperative Society Ltd,
Behind Pizza Corner, Hyderabad-500009.
Ph.Nos.[protected],[protected].
Email: [protected]@dtdc.com

2. The DTDC Courier,
DTDC House, No.3, Victoria Road,
Bangalore-560047, Karnataka.
Phone No.[protected]
Email: [protected]@dtdc.com

Encl:
1. Photo of Consignment No. H09465679 booked on 31.7.2018.
2. Soft copy of Tracking Report of DTDC dt. 3rd Sept 2018.