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DTDC Courier & Cargo — complain about rude behaviour of dtdc leh

Hi,
I'm very disappoint to the see the service of dtdc leh staff. Today i got a call from them and told me to come to their office to collect my consignment which i borrowed from amazon. I've no idea where their office is and it took me more than 1 hour to find their office.
When i told them to bring the consignment to my address they told me to collect from the market at an unofficial time which is again 3km from my home.
My only grievance is that if your courtier service do not provide door to door service then why are you making fuss about the service that you do not provide.

I will also send a copy of complain mail to consumer helpline.

Thanks
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Mar 24, 2018

Complaint Status

DTDC Courier & Cargo customer support has been notified about the posted complaint.
Complaint comments  2 CommentsShareTweet

Comments

For the parcel no D37474318

I am seeing the status Successfully delivered. But we haven't received anything.

Not deliver in time for which she lost a job. Send on dt.3.3.18 assured to delivered on dt. 5.3.18 but realy delivered on dt. 8.3.18. Consignment No-
K09096391. Dumuduma DTDC.

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    DTDC Courier & Cargo
    Customer Care Service
    Customer satisfaction rating
    12%
    Complaints
    9222
    Pending
    0
    Resolved
    1131
    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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