DTDC Courier & Cargo — consignment no. v40910018 not reached to destination

Address:	829107
Website:	www.dtdc.in

I booked parcel against consignment no v 40910018 but sent item is not been received at destination but when i tried to track the consignment it show successfully delivered.in the said parcel a pair of defective shoe was returned to seller as it was purchased from amazon marketing services for refund of money. When i asked to booked d t d c branch in charge he assured he will make me available the receipt copy of receiver but twenty three days passed but receipt is not be given to me and like this my refund money is blocked by amazon marketing services. Now tell me what i have to do to solve this problem? Register my complain against dtdc