DTDC Courier & Cargo — consignment not delivering and showing entry restricted (otr)

Dear dtdc,

1. I have booked consignment on 30 july 20 from noida to kolkata bearing tracking id z46374395 and as per last update on 03 aug 20, it shows that the consignment was out for delivery but entry restricted (Otr).

2. I was never contact by any delivery person or any executive regarding the same and also i tried to establish contact to many dtdc services across kolkata but all the members are careless and rude nature.

3. I tried calling official customer care number of dtdc also but in vain.. Waited for almost an hour but no one attained the call.

4. Please improve your customer service and also teach your dtdc partners how to behave with the customers else market is very competitive.

5. Atleast contact the customer when you are out for delivery. Today also showing out for delivery but i am still waiting for any call from the delivery person.

Regards

Lieutenant chaphoa wangno
Indian navy
[protected]
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I have sent Amazon Sale service Ltd.Gurgaon parcle from Majalgaon. Which has a No.D13837114 that's it. The parcle reached Gurgaon but did not reach the given address. When I check the status of my parcel it shows Restricted Access (OTR). Please fix the issue immediately.
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