DTDC Courier & Cargo — Courier# d31224332 remain undelivered even after a month

Address:

Bangalore, Karnataka, 560066

I am attaching below the email conversation with dtdc courier service regarding the delivery of my consignment# d31224332 which was supposed to be delivered on 13th jan but the dtdc delivery person has delivered it to a wrong person and the actual recipient is yet to receive the consignment.!

Issue description summary:
I ordered a gift from presto and presto has delivered it from kolkata to bangalore through dtdc courier services. But dtdc has delivered the consignment to wrong recipient and the dtdc team aren't responsing to any of my queries. The consignment remains undelivered till date.!

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Start of mail chain
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From: "upasana ghosh"
Date: 04-feb-2017 6:28 pm
Subject: re: d31224332
To:,,, "css haierccu",
Cc:

Hi dtdc,

As my issue remains unresolved even after multiple calls and emails, i am raising a consumer complaint for this case.

Regards,
Upasana ghosh

On 22-jan-2017 23:53, "upasana ghosh" wrote:
Hello team dtdc,

I have been trying to get an update on this issue.

The consignment has been wrongly delivered to someone with the name frances.
Whenever i try to get an update from dtdc customer care, i will always get the same response that "give us 1 day we'll get back to you" and i will not get any update thereafter.

I have also logged a case against this issue (Ref#[protected] which again got no response whatsoever from dtdc.

Will you guys be able to deliver the consignment to the actual recipient or not?? I need a resolution to this asap!!

—
Upasana ghosh
Mob: [protected]

On 19-jan-2017 17:37, "css haierccu" wrote:
Dear ms ghosh,

We have already taken up this matter with destination strongly. Please bear with us.
Thanks & regards,

Sourav singha
Sr. Key accounts officer
Email : css. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn : 227, cell phone : [protected]
404 vip road, kolkata - 700059
On 1/19/2017 5:34 pm, upasana ghosh wrote:
Hi rupa,

I want urgent attention on this issue!!

Consignment# d31224332 was delivered to some random guy
Mr. Frances mob:[protected]

And the receiver is still waiting for it!!

I want ur urgent attention to this issue and i want this shipment to be delivered to the below shipping address urgently!!
Shipping address :
Afsha fraz
Flat no. A12, bharat regency, anand nagar, opposite kalamandir bus stop, marathahalli
Bengaluru
Karnataka
560037
India
Ph : [protected]

Failing to do so by end of day tomorrow, be prepared to handle a costume course case on dtdc as i have something very important in that consignment!!

—
Upasana ghosh
Mob: [protected]

On 18-jan-2017 19:18, "upasana ghosh" wrote:

Hi sourav,

How can you guys even do that??

You guys do not contact the recipient or even bother confirming with the recipient regarding the consignment that you are going to deliver!?

I might have some important documents which must not be misplaced at any cost and you guys are saying that u have made a mistake of delivering it to a wrong recipient??

How can i even trust dtdc services now??

This is very unprofessional at your end and strict action must be taken against the delivery guy showing such immature and irresponsible attitude towards their job!!

Also do keep me posted on the status as dtdc website has been showing my shipment as out for delivery since jan 13th!!

Regards,
Upasana ghosh

On 18-jan-2017 18:32, "css haierccu" wrote:
Dear mr rahul,

Unfortunately our bangalore team wrongly delivered this shipment to another place on 13th. We are going to retrieve the same by today & expected delivery to the right person on tomorrow. We highly regret for this inconvenience.


Thanks & regards,

Sourav singha
Sr. Key accounts officer
Email : css. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn : 227, cell phone : [protected]
404 vip road, kolkata - 700059
On 1/18/2017 6:10 pm, css haierccu wrote:
Dear mr rahul,

As per our delivery office (Aswathnagar cp) the said shipment stands delivered on dated 13.01.17 received by mr. Frances mob:[protected].

Thanks & regards,

Sourav singha
Sr. Key accounts officer
Email : css. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn : 227, cell phone : [protected]
404 vip road, kolkata - 700059
On 1/18/2017 6:15 pm, rahul wrote:
Dear sourav,

Immediately delivery this material

Shipping address :
Afsha fraz
Flat no. A12, bharat regency, anand nagar, opposite kalamandir bus stop, marathahalli
Bengaluru
Karnataka
560037
India
Ph : [protected]

—

Thanks & regards,
Rahul dutta
[protected]

Presto logotype hd

Mohan impressions pvt. Ltd.
79, new jessore road,
Opp. Aponalaya residential complex,
Ganga nagar
Kolkata-700132


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End of mail chain
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