DTDC Courier & Cargo — Courier not yet delivered and no response from DTDC | |
I have couriered one consignment on 15th july'2020 to raigarh, cg bearing consignment no: k25149893, this courier contains original lic policy and other documents filing for maturity claim at raigarh br. This has been struck-up at kolkata on 18.7.2020 during its transit. Since then no physical movement has been taken place and as well as updated in system. I have lodged several complaints in the dtdc website requesting the date of delivery at raigarh. Not a single response has received so on so forth from dtdc. We understand the pandemic time all deliveries will be delayed, but what about responses from dtdc. Even i have formally contacted the local dtdc guy for return back to original address on the first week of aug'2020 through our office desk. Nothing has moved yet and no reply is received. However lic original document in the courier should reach before 31st july'20 for filing where its maturity date is on 28th july'2020. Hence i would request following requests through this consumer complaint forum. 1. Proper response from dtdc on the subject matter stated above. 2. Complaint with status is should be incorporated in the dtdc website (Which is not there in any website of dtdc). So that others will not face any trouble in future cases. Your kind help in this is highly solicited. Was this information helpful? | |
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DTDC Courier & Cargo customer support has been notified about the posted complaint. | |
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+91 80 2536 5032 [Customer Care]
DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
courier is not yet dispatched and in the system it is showing delivered. If it is undelivered how come it is showing delivered. kindly check once again.
my guy has verified personally twice at Raigarh, CG-496001 DTDC. they are not behaving well with him. They are admitting we will handover the same to your address. Our person then asked it is showing delivered in the system. Then DTDC guy said ask our company, it is not my look-out.
We have been using DTDC since long, this is first time facing lot of time to deliver.
please resolve this issue.
I have some doubts on delivered updates in the system. It was showing in the system against K25149893 courier receipt number that it was delivered in last week of Aug'2020. which wasn't happened. this courier was actually delivered on 12th Sep'2020. Needs to be introspect from DTDC end, which is very important for all theirs controlling on the local franchises.
I hope Raigarh, CG DTDC is not taking any responsibility and not giving correct feedback as per my concern.
Thanks
Sreenivas