DTDC Courier & Cargo — Customer service

Address:Dakshina Kannada, Karnataka, 575004
Website:Dtdc

I had a package to be delivered which i was tracking online. Friday evening they updated saying undeliverable. I tried calling the office several time, but no response.In fact few times they picked and disconnected. Else wil get line busy.
Decided to go to office, visited one of the worst customer service office. They were behaving as if no one is standing in front of them and trying to get a resolution. Fibally some one noted down my awb number and told be that package has been ent back overnight, where as u should keep it atleast for a day or 2. They told me they would get the parcel bacj and callme. 2 working days now, no response and as usual their number is unreachable.
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DTDC Courier & Cargo customer support has been notified about the posted complaint.
Dec 10, 2015
bansalmayur's response
Hi DTDC,

Can you please help me in locating the parcel with consignment no#: D25350253.

It’s sent on Monday from New Delhi, and still not received.

Also I tried calling no#:[protected], but no one picked up the call. It’s really annoying. Please update me asap.
Dec 14, 2015
bansalmayur's response
In fact I came to know, the Delhi DTDC people are not able to contact Bangalore DTDC. Your offices don’t have numbers of the delivery boys even for internal use.

It’s seriously a very bad message to people and a SHAME ON DTDC, that even MD’s of the company don’t bother and don’t even reply by mail to assure customer that proper actions are taken from their end.

I have called to these numbers today: [protected]- who is the branch manager for Bangalore, but he was busy and not even bothered to call back. Also, [protected]- didn’t picked up the phone.

I am continuously calling Delhi number: [protected] but even they are unable to help as they don’t get the delivery boy’s number.

It’s overall a worst service by DTDC.
Complaint comments 

Comments

Is DTDC proud of this service, that even after 2 weeks, customer is not receiving his parcel, which must have come in 2 or 3 days maximum.

On the top of that, your delivery boys don't know how to talk to customer and shouts on customers.

And tracking website is completely absurd, showing last updates as completely wrong.


And the most important thing, no one even bothers to reply to customer. Nor you, nor anyone from the people looped in e-mail. It's very sad to see such condition of any company like this. You should better atleast start acknowledging the people e-mails and reply with proper comments and solutions. But sorry to say the condition of DTDC is very down and completely unexpected.

It's been 2 weeks, but no one, not a single person bothered to reply. Worst service, worst people and worst delivery boys. Where is your communication team, customer care taking team, is anyone interested in solving issues? Or just for the name sake, your team works, just to earn money.

Sorry for being rude, but this is what a customer feels, if this all happens. So better get your people to work and ask them not to convey wrong messages and talk properly to customers understanding their situation.

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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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