DTDC Courier & Cargo — Delivery guy stole our package

Address:	Mumbai City, Maharashtra, 400095
Website:	DTDC courier

Hi,

I'm very disappointed and dissatisfied with the service provided by dtdc for our consignment no. M36529048.

We sent this package from dtdc mumbai (Malad west - link road office) to gurgaon on 2nd june. If we look at the status on the website it says the package has been delivered on 4th june which is not correct.

I'm the sender & the recipients are our relatives who have confirmed they have not received the package since they were not home on the 4th june. So i called your customer service no. +[protected] and they also confirmed that the package was delivered and it was received & signed by cb sharma. I requested them to send me a copy of the delivery slip on which the recipients had signed. Attached is the copy for your reference.

We gave the consignment no to cb sharma and asked them to check with the local courier franchise for dtdc. According to them the delivery guy claimed to have called the recipient on 4th june on [protected] and was advised by mr. Cb sharma to drop the parcel in the drop box since they were not home.

This is an utter lie!!! Because

1) the contact number we provided is for mrs. Sharma and not mr. Sharma. The delivery guy did not make an effort to call
2) if the parcel was left in the drop box who mentioned the name cb sharma in the received by section in the attached slip?? This is a clear case of fraud

The gurgaon courier team had sent the delivery guy to our mr. Dharma's residence, the same address on which the package had to be delivered.

The delivery guy was very shaky and nervous which clearly indicates that he was lying. The package had something which was very valuable for us monetarily as well as emotionally.

I want my complaint to be dealt on priority and we want our package back. If not we will be reporting it to the police.

We want someone to call us and discuss. I fed up of calling you guys numerous times and no body seems to answer any calls in dtdc. Unprofessionalism at its best.

I wrote to their customers service email and all they had to say is —

Dear sir/madam,
Greetings of the day!


This is an auto case closure update for the case number 02392055

Consignment number m36529048 has been delivered, as per information received and the case is being effectively closed as on 17/6/2016 2:52 pm

It may take upto 1 working day to show online update, if not visible already. Should you need any other assistance regarding the shipment m36529048,.

Thanking you,

Rishu gtaggn


Dtdc customer service is the most pathetic one i have ever come across in my life

Regards,
Lalit khamkar
+91-[protected]
+91-[protected]