DTDC Courier & Cargo — delivery of courier

Services provided by dtdc are very unprofessional. Team simply denies delivering couriers at home and ask us to collect from dtdc office.

As you provide home delivery, we choose you as our courier partner. If delivering courier at home is not in your scope, do let us know so we can go with different vendor as others offer home delivery.

Today your agent from borivali office called me and asked me to collect from your office since he doesn't have anyone to deliver courier at home and also threatened me to not deliver the courier if i don't come personally to office to collect and he did great service to me by informing me that my courier has come. Same happened last week where executive was very rude and was not ready to listen to me, he delivered courier at home after lots of arguments and several calls made by me to him. If you don't have staff or they cant trace address which exists for more than 30 years now even after giving multiple landmarks, let us know in advance so we don't have to face such inconvenience time and again.

Please log a complaint and provide me complaint id. I want to know your scope of work before i send next courier.