DTDC Courier & Cargo — did not receive the parcel at the mentioned address. has to go and collect it at the head office 2 times

Address:

Bangalore, Karnataka

I had ordered books from made easy institution and they had couriered them via dtdc services with the consignment number d45440150. People from the dtdc called me and asked me to collect the parcel from the main office (Chamarajpet), which was nearly 10kms away from the delivery address mentioned on the parcel. As the parcel weighed 19kgs, i had to pay extra for its transport which should have been done from the dtdc services.
The extended part of the same parcel was sent via dtdc again from made easy institution. This time they called me and asked to collect the parcel from another location (Gandhinagar) which was still more far away from the delivery address and costed me more than the previous time.
The whole point is, what is the use of paying these dtdc services if we had to collect the parcel ourselves? People who called me were so arrogant that they told me they will send the parcel back, if i don not collect it within a day or two by myself!!
I am very much fed up with the services. Felt it to be one of the worst services. I want a refund of money spent unnecessarily.

Thank you.