DTDC Courier & Cargo — DTDC Consignment -Tax Invoice

Dear sir/madam,

On 12th august 2020 i had one consignment with dtdc for moving goods from hyderabad to coimbatore. When i have approached dtdc they have agreed for a tax invoice will be given on making the payment. But after making the payment they have given only a copy of consignment note.
Also on top of consignment note it is specifically written that tax invoice will be provided upon request. I tried with customer care & they are telling it will be given by the booking branch whereas booking branch is telling we will provide only consignment note.

As per my understanding every person who makes a taxable supply & collects gst from the customer is required to issue a tax invoice. Since the amount collcted from me is inclusive of gst which is specifically mentioned in the consignment note it is mandatory to serve with a tax invoice.
Hence request to provide a tax invoice at the earliest possible or i will have to take up with the concerned authorities for the same.

Consignemnt no : d59716962