DTDC Courier & Cargo — Dtdc not refund the money taken by them

Address:Khordha, Odisha, 751029

Dear sir,

I send a defective mobile to Amazon through DTDC express limited . They told me they will deliver the materiel at the destination place and take the money rs 500 for delivery.
After 20 days they returned my mobile to me and told me. They have no franchise in that area so they did not delivered the material.
I asked for my money . They told me they shall not refund the money because they send the materiel.

Sir it is not my faulty . After checking the address they take the material for delivery
But they did not delivery the material and not refund the money.
Please help me how to get back my money.
my consignment no -V32367602
Regards
Raja
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