DTDC Courier & Cargo — Goods not return to dealer

Address:

Lakshmi Distributors, 2nd street , venkata reddy nagar, near ayyappa temple, Nellore-AP-524004

We have sold motorcycle batteries in the month of feb'2020 on amazon dispatched by dtdc courier service but 10 customers cancelled their orders and cancelled courier dispatch before delivery but still goods not handover to the dealer. DTDC people saying we will handover evening or morning post phoned since 5 months