[Resolved]  DTDC Courier & Cargo — i had paid for insurance (519 rs) for my package d59143151 which never happened.

I came across on chat with some random guy on olx for a smartphone in faizabad and i was in gwalior that time so we both made an agreement that he will ship the item through dtdc i will pay him once i got the tracking no. When he reached the dtdc's address that guy (Dtdc's representative) proposed an offer for insurance @ 2% of product cost i agreed and payed him total 1079 rs for shipment o[censored]nder 500gms from faizabad (U. P) to gwalior (M. P) d59143151. Which arrived in 10 days. Upon confirming with customer care that they don't any data regarding insurance i had asked the guy who shipped it for proof that the package was insured but as expected he has nothing to share. Also no documentation received with package about insurance. So in this case i clearly want the amount which i had paid for insurance which is 519 rs. I had attached snapshot of receipt which i got.
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Aug 9, 2021
Complaint marked as Resolved 
DTDC Courier & Cargo customer support has been notified about the posted complaint.
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Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!

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