DTDC Courier & Cargo — I have not received my couriers

Address:

502296

I am waiting to receive 2 couriers (#x28355511 & z[protected] one of your employees called me and said that as my village is not under service dtdc service are the courier will be sent to sangareddy but when i visited there they said that courier has been returned to chandanagar.
Calling the recipient is the minimum responsibility of courier service. I don't understand y you people are running courier service and troubling people make them suffer.
A year before i sent a courier to guntur till now neither the receiver recieved it nor i received it. I don't understand y you people are in this field
Your minimum responsibility is to call either sender or receiver.

Previously when i faced similar issue with professional couriers, they sent to sangareddy and i picked it from there